[ WebToolTip.com ] Udemy - Customer Service Excellence Masterclass

File Name

Size

Get Bonus Downloads Here.url

180 B

~Get Your Files Here !/1 - Introduction/1. Introduction.mp4

932 kB

~Get Your Files Here !/1 - Introduction/1. Section 1 Quiz.html

19 kB

~Get Your Files Here !/1 - Introduction/2. The High Cost of Poor Service.mp4

2.6 MB

~Get Your Files Here !/1 - Introduction/3. Customer Expectations Are Rising.mp4

640 kB

~Get Your Files Here !/1 - Introduction/4. Service as a Compliance Risk.mp4

2.4 MB

~Get Your Files Here !/1 - Introduction/5. The Global Benchmark for Service.mp4

3.1 MB

~Get Your Files Here !/1 - Introduction/6. What You’ll Achieve in This Course.mp4

2.4 MB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/01_Getting_Started/00_START_HERE_Toolkit_Guide.pdf

21 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/01_Getting_Started/Customer_Service_Practitioner_Readiness_Assessment.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/01_Getting_Started/INDEX.md

480 B

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/Customer_Journey_Mapping_Discovery_Workbook.xlsx

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/Customer_Needs_Discovery_Interview_Toolkit.pdf

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/Customer_Service_Implementation_Roadmap_Template.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/Customer_Service_Maturity_Model_Assessment.xlsx

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/INDEX.md

1.4 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/Service_Excellence_Gap_Analysis_Framework.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/Service_Initiative_Risk_Register_and_Mitigation_Plan.xlsx

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/02_Assessment_and_Planning/Stakeholder_Influence_and_Engagement_Matrix.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/Customer_Persona_Classification_Registry.xlsx

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/Customer_Service_Core_Competency_Framework.pdf

19 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/Emotional_Cue_Recognition_Training_Scenario.pdf

17 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/Emotional_Intelligence_in_Service_Dimensions_Codebook.pdf

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/Empathy_Mapping_Workshop_Facilitation_Guide.pdf

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/INDEX.md

1.3 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/Omnichannel_Service_Principles_and_Standards.pdf

15 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/03_Models_and_Frameworks/Service_Recovery_Strategy_Reference_Catalog.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/04_Processes_and_Handoffs/CRM-System_Data_Synchronization_Matrix.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/04_Processes_and_Handoffs/Channel_Handoff_Protocol_Specification.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/04_Processes_and_Handoffs/Cross_Functional_Service_Coordination_Playbook.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/04_Processes_and_Handoffs/INDEX.md

772 B

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/04_Processes_and_Handoffs/Service_Technology_Interface_Dependency_Map.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Customer_Service_Communication_Templates_Pack.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Customer_Service_Runbook_for_High_Urgency_Incidents.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Empathy-Based_Communication_Script_Guide.pdf

15 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/First_Response_and_Resolution_Workflow_Checklist.xlsx

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Frontline_Agent_Role_Based_Task_Guide.pdf

15 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Frontline_Empowerment_Decision_Authority_Matrix.xlsx

9.4 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/INDEX.md

1.7 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Service_Escalation_Decision_Framework.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Service_Recovery_Case_Study_Analysis_Worksheet.xlsx

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/05_Operations_and_Execution/Supervisor_Daily_Operations_Checklist.xlsx

9.4 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/06_Performance_and_KPIs/Customer_Effort_Score_Calculation_and_Application_Guide.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/06_Performance_and_KPIs/Customer_Service_KPI_Framework_and_Definitions.pdf

19 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/06_Performance_and_KPIs/INDEX.md

930 B

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/06_Performance_and_KPIs/Omnichannel_Performance_Benchmarking_Tool.xlsx

9.4 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/06_Performance_and_KPIs/Service_Team_Dashboard_Template.xlsx

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/06_Performance_and_KPIs/Voice_of_the_Customer_Analysis_Tracker.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/07_Quality_and_Compliance/Customer_Complaint_Risk_and_Impact_Matrix.xlsx

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/07_Quality_and_Compliance/INDEX.md

937 B

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/07_Quality_and_Compliance/Non-Conformance_Response_Protocol.pdf

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/07_Quality_and_Compliance/Service_Culture_Assessment_Survey_Tool.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/07_Quality_and_Compliance/Service_Incident_Log_and_Root_Cause_Template.xlsx

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/07_Quality_and_Compliance/Service_Quality_Audit_Checklist.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/08_Sustainment_and_Support/Continuous_Service_Improvement_Cycle_Tracker.xlsx

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/08_Sustainment_and_Support/Customer_Effort_Reduction_Playbook.pdf

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/08_Sustainment_and_Support/INDEX.md

737 B

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/08_Sustainment_and_Support/Lessons_Learned_Retrospective_Framework.pdf

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/08_Sustainment_and_Support/Proactive_Engagement_Planning_Calendar.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/09_Advanced_Topics/Advanced_Empathy_Mapping_Optimization_Framework.xlsx

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/09_Advanced_Topics/Customer_Advocacy_Development_Strategy.xlsx

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/09_Advanced_Topics/Future-State_Customer_Service_Architecture_Plan.pdf

16 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/09_Advanced_Topics/INDEX.md

1.1 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/09_Advanced_Topics/Leadership_Coaching_Guide_for_Service_Managers.pdf

15 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/09_Advanced_Topics/Personal_Service_Branding_Development_Plan.xlsx

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/09_Advanced_Topics/Service_Excellence_Scaling_Playbook.pdf

15 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/10_Reference/Customer_Loyalty_Program_Design_Framework.xlsx

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/10_Reference/Customer_Service_Quick_Reference_Card.pdf

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/10_Reference/Customer_Service_Technology_Evaluation_Matrix.xlsx

9.8 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/10_Reference/Customer_Service_Vocabulary_and_Context_Glossary.pdf

19 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/10_Reference/INDEX.md

916 B

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/10_Reference/Service_Standards_Cross_Reference_Matrix.pdf

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/README.md

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/00_planner_manifest.json

16 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/01_00_START_HERE_Toolkit_Guide.pdf.json

19 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/02_Customer_Service_Practitioner_Readiness_Assessment.xlsx.json

8.3 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/03_Customer_Service_Maturity_Model_Assessment.xlsx.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/04_Service_Excellence_Gap_Analysis_Framework.xlsx.json

7.7 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/05_Customer_Journey_Mapping_Discovery_Workbook.xlsx.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/06_Stakeholder_Influence_and_Engagement_Matrix.xlsx.json

8.7 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/07_Service_Initiative_Risk_Register_and_Mitigation_Plan.xlsx.json

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/08_Customer_Service_Implementation_Roadmap_Template.xlsx.json

9.0 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/09_Customer_Service_Core_Competency_Framework.pdf.json

15 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/10_Emotional_Intelligence_in_Service_Dimensions_Codebook.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/11_Customer_Persona_Classification_Registry.xlsx.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/12_Service_Recovery_Strategy_Reference_Catalog.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/13_Omnichannel_Service_Principles_and_Standards.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/14_Channel_Handoff_Protocol_Specification.pdf.json

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/15_CRM-System_Data_Synchronization_Matrix.xlsx.json

8.3 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/16_Cross_Functional_Service_Coordination_Playbook.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/17_Service_Technology_Interface_Dependency_Map.xlsx.json

8.4 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/18_Customer_Service_Runbook_for_High_Urgency_Incidents.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/19_First_Response_and_Resolution_Workflow_Checklist.xlsx.json

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/20_Empathy-Based_Communication_Script_Guide.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/21_Service_Escalation_Decision_Framework.xlsx.json

8.5 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/22_Frontline_Agent_Role_Based_Task_Guide.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/23_Supervisor_Daily_Operations_Checklist.xlsx.json

6.8 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/24_Customer_Service_KPI_Framework_and_Definitions.pdf.json

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/25_Service_Team_Dashboard_Template.xlsx.json

8.1 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/26_Voice_of_the_Customer_Analysis_Tracker.xlsx.json

8.7 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/27_Omnichannel_Performance_Benchmarking_Tool.xlsx.json

7.1 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/28_Service_Quality_Audit_Checklist.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/29_Customer_Complaint_Risk_and_Impact_Matrix.xlsx.json

9.1 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/30_Service_Incident_Log_and_Root_Cause_Template.xlsx.json

16 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/31_Non-Conformance_Response_Protocol.pdf.json

9.9 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/32_Customer_Effort_Reduction_Playbook.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/33_Continuous_Service_Improvement_Cycle_Tracker.xlsx.json

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/34_Lessons_Learned_Retrospective_Framework.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/35_Service_Excellence_Scaling_Playbook.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/36_Advanced_Empathy_Mapping_Optimization_Framework.xlsx.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/37_Future-State_Customer_Service_Architecture_Plan.pdf.json

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/38_Customer_Advocacy_Development_Strategy.xlsx.json

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/39_Customer_Service_Vocabulary_and_Context_Glossary.pdf.json

16 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/40_Service_Standards_Cross_Reference_Matrix.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/41_Customer_Service_Quick_Reference_Card.pdf.json

10 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/42_Customer_Service_Technology_Evaluation_Matrix.xlsx.json

7.4 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/43_Customer_Needs_Discovery_Interview_Toolkit.pdf.json

11 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/44_Emotional_Cue_Recognition_Training_Scenario.pdf.json

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/45_Service_Recovery_Case_Study_Analysis_Worksheet.xlsx.json

13 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/46_Personal_Service_Branding_Development_Plan.xlsx.json

9.3 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/47_Leadership_Coaching_Guide_for_Service_Managers.pdf.json

14 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/48_Customer_Loyalty_Program_Design_Framework.xlsx.json

8.6 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/49_Proactive_Engagement_Planning_Calendar.xlsx.json

9.5 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/50_Customer_Service_Communication_Templates_Pack.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/51_Empathy_Mapping_Workshop_Facilitation_Guide.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/52_Service_Culture_Assessment_Survey_Tool.xlsx.json

9.3 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/53_Customer_Effort_Score_Calculation_and_Application_Guide.pdf.json

12 kB

~Get Your Files Here !/1 - Introduction/Toolkit_Customer_Service_Excellence_Masterclass_20260330_083543/debug/54_Frontline_Empowerment_Decision_Authority_Matrix.xlsx.json

7.2 kB

~Get Your Files Here !/2 - The Evolution of Customer Service Standards/10. The Role of Service in Data Protection.mp4

2.0 MB

~Get Your Files Here !/2 - The Evolution of Customer Service Standards/11. Industry-Specific Service Challenges.mp4

3.1 MB

~Get Your Files Here !/2 - The Evolution of Customer Service Standards/2. Section 2 Quiz.html

19 kB

~Get Your Files Here !/2 - The Evolution of Customer Service Standards/7. From Courtesy to Compliance.mp4

3.2 MB

~Get Your Files Here !/2 - The Evolution of Customer Service Standards/8. Key Global Service Frameworks.mp4

3.5 MB

~Get Your Files Here !/2 - The Evolution of Customer Service Standards/9. How Regulations Define Fair Treatment.mp4

3.0 MB

~Get Your Files Here !/3 - Core Principles of Service Excellence/12. The Four Pillars of Service Quality.mp4

3.2 MB

~Get Your Files Here !/3 - Core Principles of Service Excellence/14. The Service Recovery Paradox.mp4

3.1 MB

~Get Your Files Here !/3 - Core Principles of Service Excellence/15. Communication Models for De-escalation.mp4

3.4 MB

~Get Your Files Here !/3 - Core Principles of Service Excellence/16. Emotional Intelligence in Service.mp4

2.8 MB

~Get Your Files Here !/3 - Core Principles of Service Excellence/3. Section 3 Quiz.html

18 kB

~Get Your Files Here !/4 - Detailed Service Requirements and Obligations/17. Mandatory Complaint Handling Steps.mp4

3.5 MB

~Get Your Files Here !/4 - Detailed Service Requirements and Obligations/18. Response Time Standards by Industry.mp4

3.0 MB

~Get Your Files Here !/4 - Detailed Service Requirements and Obligations/19. Documentation and Record Keeping.mp4

2.1 MB

~Get Your Files Here !/4 - Detailed Service Requirements and Obligations/20. Agent Authority and Escalation Paths.mp4

3.1 MB

~Get Your Files Here !/4 - Detailed Service Requirements and Obligations/21. Accessibility and Inclusion Requirements.mp4

2.9 MB

~Get Your Files Here !/4 - Detailed Service Requirements and Obligations/4. Section 4 Quiz.html

19 kB

~Get Your Files Here !/5 - Implementing Service Excellence/22. Building a Service Excellence Framework.mp4

3.7 MB

~Get Your Files Here !/5 - Implementing Service Excellence/23. Customer Journey Mapping Workshop.mp4

2.3 MB

~Get Your Files Here !/5 - Implementing Service Excellence/24. Training Programs That Stick.mp4

3.0 MB

~Get Your Files Here !/5 - Implementing Service Excellence/25. Leveraging Technology for Scale.mp4

3.1 MB

~Get Your Files Here !/5 - Implementing Service Excellence/26. Creating a Feedback-Driven Culture.mp4

3.0 MB

~Get Your Files Here !/5 - Implementing Service Excellence/5. Section 5 Quiz.html

19 kB

~Get Your Files Here !/6 - Auditing and Sustaining Excellence/27. Conducting Service Quality Audits.mp4

3.3 MB

~Get Your Files Here !/6 - Auditing and Sustaining Excellence/28. Mystery Shopping for Real Insights.mp4

3.2 MB

~Get Your Files Here !/6 - Auditing and Sustaining Excellence/29. Cross-Framework Compliance Alignment.mp4

3.3 MB

~Get Your Files Here !/6 - Auditing and Sustaining Excellence/30. Benchmarking Against Industry Leaders.mp4

2.8 MB

~Get Your Files Here !/6 - Auditing and Sustaining Excellence/31. Sustaining Excellence Over Time.mp4

3.0 MB

~Get Your Files Here !/6 - Auditing and Sustaining Excellence/6. Section 6 Quiz.html

19 kB

~Get Your Files Here !/7 - Summary and Next Steps/32. Key Takeaways from This Course.mp4

3.1 MB

~Get Your Files Here !/7 - Summary and Next Steps/33. Your 90-Day Action Plan.mp4

3.2 MB

~Get Your Files Here !/7 - Summary and Next Steps/34. Advanced Tools and Templates.mp4

1.9 MB

~Get Your Files Here !/7 - Summary and Next Steps/35. Certification and Professional Growth.mp4

2.0 MB

~Get Your Files Here !/7 - Summary and Next Steps/36. Your Call to Action.mp4

2.5 MB

~Get Your Files Here !/7 - Summary and Next Steps/7. Section 7 Quiz.html

19 kB

~Get Your Files Here !/8 - Closing/37. Thank You and Next Steps.mp4

1.0 MB

~Get Your Files Here !/Bonus Resources.txt

70 B