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IT Service Management - ISO20000
- Date: 2026-08-20
- Size: 5.3 GB
- Files: 30
File Name
Size
01.Introduction.631s.mp4
192 MB
02.Core concepts to IT service management.1804s.mp4
566 MB
03.Core concepts of quality frameworks.2183s.mp4
685 MB
04.Critical terms.562s.mp4
177 MB
05.Review - Exercise one.510s.mp4
161 MB
06.Service management system (SMS) general requirements.2030s.mp4
637 MB
07.Service design and transition.911s.mp4
286 MB
08.Service delivery processes - Part one.1287s.mp4
404 MB
09.Services delivery processes - Part two.1440s.mp4
452 MB
10.Review - Exercise two.240s.mp4
76 MB
11.Relationship processes.1117s.mp4
351 MB
12.Resolution processes.1243s.mp4
390 MB
13.Control processes.2099s.mp4
658 MB
14.Review - Exercise three.691s.mp4
218 MB
15.Exam tips.678s.mp4
213 MB
Info/01.Introduction.631s.info.json
6.4 kB
Info/02.Core concepts to IT service management.1804s.info.json
6.5 kB
Info/03.Core concepts of quality frameworks.2183s.info.json
6.5 kB
Info/04.Critical terms.562s.info.json
6.3 kB
Info/05.Review - Exercise one.510s.info.json
6.4 kB
Info/06.Service management system (SMS) general requirements.2030s.info.json
6.0 kB
Info/07.Service design and transition.911s.info.json
6.4 kB
Info/08.Service delivery processes - Part one.1287s.info.json
6.5 kB
Info/09.Services delivery processes - Part two.1440s.info.json
6.5 kB
Info/10.Review - Exercise two.240s.info.json
6.4 kB
Info/11.Relationship processes.1117s.info.json
6.5 kB
Info/12.Resolution processes.1243s.info.json
6.4 kB
Info/13.Control processes.2099s.info.json
6.4 kB
Info/14.Review - Exercise three.691s.info.json
6.0 kB
Info/15.Exam tips.678s.info.json
6.3 kB