[ CourseWikia.com ] Udemy - Trucking Management Customer Service

File Name

Size

Get Bonus Downloads Here.url

181 B

~Get Your Files Here !/1 - Introduction/1 - Introduction English.vtt

4.3 kB

~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4

84 MB

~Get Your Files Here !/1 - Introduction/2 - What is customer service English.vtt

2.8 kB

~Get Your Files Here !/1 - Introduction/2 - What is customer service.mp4

69 MB

~Get Your Files Here !/1 - Introduction/3 - Automated customer service English.vtt

3.3 kB

~Get Your Files Here !/1 - Introduction/3 - Automated customer service.mp4

94 MB

~Get Your Files Here !/1 - Introduction/4 - Why great customer service is important in the trucking industry English.vtt

3.7 kB

~Get Your Files Here !/1 - Introduction/4 - Why great customer service is important in the trucking industry.mp4

90 MB

~Get Your Files Here !/1 - Introduction/5 - Great customer service includes the truck driver English.vtt

4.9 kB

~Get Your Files Here !/1 - Introduction/5 - Great customer service includes the truck driver.mp4

114 MB

~Get Your Files Here !/1 - Introduction/6 - Customer support English.vtt

1.5 kB

~Get Your Files Here !/1 - Introduction/6 - Customer support.mp4

38 MB

~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/52 - Accurate delivery estimates English.vtt

1.8 kB

~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/52 - Accurate delivery estimates.mp4

45 MB

~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/53 - Provide a real time notification English.vtt

826 B

~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/53 - Provide a real time notification.mp4

21 MB

~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/54 - Easy and efficient dispatch English.vtt

1.3 kB

~Get Your Files Here !/10 - Three Ways To Improve Customer Service With Fleet Technology/54 - Easy and efficient dispatch.mp4

31 MB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/55 - Omnichannel options English.vtt

3.1 kB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/55 - Omnichannel options.mp4

76 MB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/56 - 247 service English.vtt

1.6 kB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/56 - 247 service.mp4

41 MB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/57 - Multilingual capacities English.vtt

778 B

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/57 - Multilingual capacities.mp4

20 MB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/58 - Support for business continuity English.vtt

891 B

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/58 - Support for business continuity.mp4

24 MB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/59 - Emphasis on relationship building English.vtt

1.2 kB

~Get Your Files Here !/11 - Essential Components Of Customer Service In Freight And logistics/59 - Emphasis on relationship building.mp4

32 MB

~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/60 - In an emergency call number 911 English.vtt

1.7 kB

~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/60 - In an emergency call number 911.mp4

39 MB

~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/61 - File a complaint with the federal motor carrier safety administration English.vtt

2.1 kB

~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/61 - File a complaint with the federal motor carrier safety administration.mp4

50 MB

~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/62 - Report safety violations to your state department of transportation English.vtt

1.3 kB

~Get Your Files Here !/12 - How You Can Report Unsafe Trucking Company/62 - Report safety violations to your state department of transportation.mp4

30 MB

~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/7 - Create with a customer list English.vtt

2.8 kB

~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/7 - Create with a customer list.mp4

72 MB

~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/8 - Start with an customer email or phone call but do not expect to get far English.vtt

2.2 kB

~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/8 - Start with an customer email or phone call but do not expect to get far.mp4

49 MB

~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/9 - Weekly contact with my customers keep my name in front of them English.vtt

2.5 kB

~Get Your Files Here !/2 - Three Steps To Getting New Trucking Customers/9 - Weekly contact with my customers keep my name in front of them.mp4

62 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/10 - Addressing client expectation English.vtt

6.9 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/10 - Addressing client expectation.mp4

168 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/11 - Cross border expenditure English.vtt

3.0 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/11 - Cross border expenditure.mp4

81 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/12 - Digital evolution and automation English.vtt

5.0 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/12 - Digital evolution and automation.mp4

128 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/13 - Security and cyber security English.vtt

3.4 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/13 - Security and cyber security.mp4

85 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/14 - Supply chain disruptions English.vtt

1.9 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/14 - Supply chain disruptions.mp4

48 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/15 - Maintaining safe practices English.vtt

2.8 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/15 - Maintaining safe practices.mp4

74 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/16 - Integrating legislation protocols English.vtt

2.1 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/16 - Integrating legislation protocols.mp4

52 MB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/17 - Fatigue management English.vtt

3.5 kB

~Get Your Files Here !/3 - Challenges Facing The Trucking Industry And How To Manage Them/17 - Fatigue management.mp4

88 MB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/18 - Dig deeper by asking the right question English.vtt

3.9 kB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/18 - Dig deeper by asking the right question.mp4

94 MB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/19 - Identify the type of customer you are dealing with English.vtt

2.0 kB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/19 - Identify the type of customer you are dealing with.mp4

49 MB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/20 - Respond to the quickly English.vtt

876 B

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/20 - Respond to the quickly.mp4

24 MB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/21 - Present a solution and verify that the problem is solved English.vtt

1.8 kB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/21 - Present a solution and verify that the problem is solved.mp4

47 MB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/22 - Log the complaint so you can truck trends English.vtt

1.1 kB

~Get Your Files Here !/4 - StepByStep Guide How To Handle Customer Complaints/22 - Log the complaint so you can truck trends.mp4

29 MB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/23 - make sure your are courteous and professional English.vtt

1.5 kB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/23 - make sure your are courteous and professional.mp4

36 MB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/24 - Offer 24365 customer service English.vtt

1.3 kB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/24 - Offer 24365 customer service.mp4

33 MB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/25 - Keep dispatchers informed English.vtt

1.6 kB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/25 - Keep dispatchers informed.mp4

36 MB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/26 - Hire drivers with a strong customer focus English.vtt

1.6 kB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/26 - Hire drivers with a strong customer focus.mp4

37 MB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/27 - follow English.vtt

1.6 kB

~Get Your Files Here !/5 - Tips For Trucking Companies To Deliver The Best Customer Service/27 - followup with customers.mp4

34 MB

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/28 - Professional and timely communication English.vtt

1.8 kB

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/28 - Professional and timely communication.mp4

43 MB

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/29 - Pleasant greetings English.vtt

814 B

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/29 - Pleasant greetings.mp4

22 MB

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/30 - Proper hygiene and cleanliness English.vtt

1011 B

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/30 - Proper hygiene and cleanliness.mp4

26 MB

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/31 - Dealing with difficult partner English.vtt

1.2 kB

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/31 - Dealing with difficult partner.mp4

29 MB

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/32 - Organizational skills English.vtt

743 B

~Get Your Files Here !/6 - Five Customer Service Skills For Truck Drivers/32 - Organizational skills.mp4

20 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/33 - Prompt communication helps to build trust English.vtt

3.7 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/33 - Prompt communication helps to build trust.mp4

83 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/34 - Speed and timely action solution is key to good customer services in logistics English.vtt

1.6 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/34 - Speed and timely action solution is key to good customer services in logistics.mp4

38 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/35 - Honesty is the best policy in good customer service English.vtt

1.5 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/35 - Honesty is the best policy in good customer service.mp4

39 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/36 - A process to empower employees with continual learning platform English.vtt

1.6 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/36 - A process to empower employees with continual learning platform.mp4

43 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/37 - Methods emphasizing continual learning process English.vtt

1.6 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/37 - Methods emphasizing continual learning process.mp4

40 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/38 - Minimizing customer touch point with customer care team English.vtt

1.9 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/38 - Minimizing customer touch point with customer care team.mp4

45 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/39 - Benefits of multi communication channels English.vtt

1.5 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/39 - Benefits of multi communication channels.mp4

36 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/40 - Quality customer service is memorable customer experience English.vtt

699 B

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/40 - Quality customer service is memorable customer experience.mp4

18 MB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/41 - Evaluating hiring and turnover English.vtt

2.5 kB

~Get Your Files Here !/7 - Impressive Ways To Improve Your Customer Services In Logistics/41 - Evaluating hiring and turnover.mp4

61 MB

~Get Your Files Here !/8 - What Does The Trucking Customer Want/42 - The battle for the cheapest rate is a losing war for everyone English.vtt

1.7 kB

~Get Your Files Here !/8 - What Does The Trucking Customer Want/42 - The battle for the cheapest rate is a losing war for everyone.mp4

39 MB

~Get Your Files Here !/8 - What Does The Trucking Customer Want/43 - What are trucking customers priorities English.vtt

1.9 kB

~Get Your Files Here !/8 - What Does The Trucking Customer Want/43 - What are trucking customers priorities.mp4

47 MB

~Get Your Files Here !/8 - What Does The Trucking Customer Want/44 - The fleet managers response English.vtt

1.7 kB

~Get Your Files Here !/8 - What Does The Trucking Customer Want/44 - The fleet managers response.mp4

38 MB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/45 - Personalize your messaging English.vtt

2.6 kB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/45 - Personalize your messaging.mp4

63 MB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/46 - Keep your website up to date English.vtt

2.6 kB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/46 - Keep your website up to date.mp4

66 MB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/47 - Provide valuable content English.vtt

1.7 kB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/47 - Provide valuable content.mp4

44 MB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/48 - Have a strong value proposition English.vtt

1.9 kB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/48 - Have a strong value proposition.mp4

46 MB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/49 - Create a strong team and company culture English.vtt

1.6 kB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/49 - Create a strong team and company culture.mp4

38 MB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/50 - Adapt to changes in the industry English.vtt

1.3 kB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/50 - Adapt to changes in the industry.mp4

31 MB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/51 - Focus on customer retention English.vtt

1.4 kB

~Get Your Files Here !/9 - Ways Transportation Companies Can Improve Customer Experience/51 - Focus on customer retention.mp4

33 MB

~Get Your Files Here !/Bonus Resources.txt

386 B