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Linkedin - Learning Microsoft Dynamics For Customer Service

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File Name
Size
1. Introduction/1. Discover Dynamics 365 Customer Service.mp4
3.8 MB
1. Introduction/2. Understanding Dynamics 365 customization.mp4
1.2 MB
2. Dynamics 365 Customer Service- The Basics/1. What is Dynamics 365 Customer Service.mp4
2.6 MB
2. Dynamics 365 Customer Service- The Basics/2. Navigating in Dynamics 365.mp4
16 MB
2. Dynamics 365 Customer Service- The Basics/3. Access and sorting records and views.mp4
12 MB
2. Dynamics 365 Customer Service- The Basics/4. Use quick create to create a new record.mp4
8.1 MB
2. Dynamics 365 Customer Service- The Basics/5. Build queries with Advanced Find.mp4
18 MB
2. Dynamics 365 Customer Service- The Basics/6. Work with search in Dynamics 365.mp4
6.8 MB
2. Dynamics 365 Customer Service- The Basics/7. End-user personalization options.mp4
7.8 MB
2. Dynamics 365 Customer Service- The Basics/8. Customer Service Hub vs. Customer Service workspace.mp4
11 MB
3. Case Management/1. What is a case.mp4
1.8 MB
3. Case Management/2. Various ways cases can be created.mp4
12 MB
3. Case Management/3. Streamline processes with business process flows.mp4
7.6 MB
3. Case Management/4. Using the timeline to track activities and notes to a case.mp4
4.5 MB
4. Service Level Agreements and Entitlements/1. Service level agreement administration.mp4
13 MB
4. Service Level Agreements and Entitlements/2. Using service level agreement with cases.mp4
10 MB
4. Service Level Agreements and Entitlements/3. Entitlements in case management.mp4
16 MB
5. Knowledge Articles/1. Managing knowledge articles.mp4
16 MB
5. Knowledge Articles/2. Using knowledge articles with cases.mp4
7.6 MB
5. Knowledge Articles/3. Using knowledge search.mp4
4.8 MB
6. Queue Management/1. Managing queues.mp4
2.1 MB
6. Queue Management/2. Routing rules and assignment.mp4
2.5 MB
7. Reporting and Analytics in Dynamics 365/1. Charts and dashboards.mp4
16 MB
7. Reporting and Analytics in Dynamics 365/2. Interactive dashboards.mp4
9.6 MB
7. Reporting and Analytics in Dynamics 365/3. Customer Service historical analytics.mp4
6.8 MB
7. Reporting and Analytics in Dynamics 365/4. Excel templates.mp4
6.8 MB
8. Conclusion/1. Learn more about Dynamics 365 Customer Service.mp4
1.8 MB