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[ CoursePig.com ] Linkedin - De-Escalating Conversations for Customer Service

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File Name
Size
Get Bonus Downloads Here.url
179 B
~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.en.srt
2.2 kB
~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.mp4
19 MB
~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.en.srt
6.2 kB
~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.mp4
49 MB
~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.en.srt
5.1 kB
~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.mp4
42 MB
~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.en.srt
6.5 kB
~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.mp4
52 MB
~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.en.srt
5.2 kB
~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.mp4
40 MB
~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.en.srt
4.4 kB
~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.mp4
34 MB
~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.en.srt
3.6 kB
~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.mp4
29 MB
~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.en.srt
3.8 kB
~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.mp4
30 MB
~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.en.srt
2.3 kB
~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.mp4
18 MB
~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.en.srt
4.7 kB
~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.mp4
34 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.en.srt
4.6 kB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.mp4
36 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.en.srt
3.2 kB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.mp4
25 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.en.srt
4.5 kB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.mp4
34 MB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.en.srt
4.4 kB
~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.mp4
35 MB
~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.en.srt
4.8 kB
~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.mp4
36 MB
~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.en.srt
4.7 kB
~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.mp4
34 MB
~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.en.srt
4.4 kB
~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.mp4
33 MB
~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.en.srt
3.7 kB
~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.mp4
29 MB
~Get Your Files Here !/Bonus Resources.txt
386 B
~Get Your Files Here !/Glossary_De_Escalating_Conversations_Customer_Service/Exercise Files/Glossary.pdf
29 kB
~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.en.srt
4.3 kB
~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.mp4
33 MB