[ WebToolTip.com ] Udemy - Mastering The Art Of Turning Angry Guests Into Happy Guests

File Name

Size

Get Bonus Downloads Here.url

180 B

~Get Your Files Here !/1 - Course Outline/1 - Course Outline.html

1.5 kB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/2 - 1-Why-Guests-Get-Angry-The-Hidden-Psychology-Behind-Hospitality-Conflicts.pdf

1.3 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/2 - Why guests get angry emotional triggers in hospitality.mp4

159 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/3 - 1-The-Hidden-Psychology-Behind-Guest-Complaints.pdf

1.2 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/3 - The difference between dissatisfaction and personal offense.mp4

44 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/4 - 1-The-Words-That-Make-Guests-Angrier.pdf

1.0 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/4 - Words and phrases you should avoid that can escalate anger.mp4

51 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/5 - 1-Words-That-Heal-Mastering-Guest-De-escalation.pdf

1.1 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/5 - Key phrases that help calm and reassure guests.mp4

53 MB

~Get Your Files Here !/2 - Understanding the Psychology of Anger in Guests/6 - Exercise.mp4

8.5 MB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/10 - 1-Transform-Guest-Complaints-into-Loyalty-with-Empathy.pdf

838 kB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/10 - Using empathy to shift the guests emotional state.mp4

52 MB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/11 - Exercise.mp4

8.0 MB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/7 - 1-Master-Your-Tone-to-Transform-Guest-Complaints.pdf

1.0 MB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/7 - Tone of voice techniques that reduce tension.mp4

73 MB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/8 - 1-Master-the-Art-of-Active-Listening.pdf

675 kB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/8 - Active listening without interrupting.mp4

292 MB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/9 - 1-How-to-Acknowledge-Emotions-Before-Solving-Problems.pdf

1.1 MB

~Get Your Files Here !/3 - Transforming High Temper into Calm Conversation/9 - How to acknowledge emotions before solving problems.mp4

41 MB

~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/12 - 1-Master-the-Art-of-Respectful-Body-Language.pdf

1.2 MB

~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/12 - Posture that shows respect and openness.mp4

144 MB

~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/13 - 1-The-Right-Distance-to-Stand-from-an-Upset-Guest.pdf

882 kB

~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/13 - The right distance to stand from an upset guest.mp4

49 MB

~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/14 - 1-Master-Your-Body-Language-to-Transform-Guest-Interactions.pdf

1.0 MB

~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/14 - Avoiding defensive or closed body language.mp4

151 MB

~Get Your Files Here !/4 - Best Body Language When Listening to Guest Complaints/15 - Exercise.mp4

8.3 MB

~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/16 - 1-Master-the-Art-of-Non-Threatening-Eye-Contact.pdf

730 kB

~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/16 - How to look at an angry guest without intimidating them.mp4

47 MB

~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/17 - 1-Master-the-Soft-Eyes-Technique.pdf

744 kB

~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/17 - The soft eyes method to convey empathy.mp4

41 MB

~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/18 - 1-The-Art-of-Eye-Contact-in-Customer-Service.pdf

954 kB

~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/18 - Balancing eye contact with respectful breaks.mp4

217 MB

~Get Your Files Here !/5 - Eye Contact Techniques to Show Genuine Care/19 - Exercise.mp4

8.1 MB

~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/20 - How to ask guiding questions without sounding defensive.mp4

114 MB

~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/21 - 1-Turning-Guest-Complaints-into-Success-Stories.pdf

1.2 MB

~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/21 - Listening for hidden needs behind the complaint.mp4

44 MB

~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/22 - 1-Beyond-the-Words-Understanding-What-Guests-Really-Need.pdf

1.0 MB

~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/22 - Reading verbal and nonverbal cues to understand expectations.mp4

32 MB

~Get Your Files Here !/6 - Identifying Guest Expectations During a Complaint/23 - Exercise.mp4

8.4 MB

~Get Your Files Here !/Bonus Resources.txt

70 B