[ WebToolTip.com ] Udemy - Customer Service Executive Course - A to Z 100% Course

File Name

Size

Get Bonus Downloads Here.url

180 B

~Get Your Files Here !/1 - Introduction for Customer Service Executive/1 - What is Customer Service Real-Company Examples Explained.mp4

17 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/10 - Technical Support vs Customer Support – Key Differences Explained.mp4

21 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/2 - Customer Support vs Customer Service Roles, Examples & Differences.mp4

19 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/3 - What is BPO BPO Explained with Real Company Examples Customer Service.mp4

20 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/4 - Voice vs Non-Voice Jobs in BPO Roles, Skills & Examples.mp4

25 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/5 - Domestic and International BPO Process Explained Complete Guide.mp4

67 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/6 - Inbound vs Outbound Customer Support – Complete Guide.mp4

18 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/7 - Front Office vs Back Office in BPO Complete Guide.mp4

21 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/8 - What is a Process Associate Roles, Responsibilities & Examples.mp4

14 MB

~Get Your Files Here !/1 - Introduction for Customer Service Executive/9 - Customer Service Executive Role & Responsibilities.mp4

12 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/11 - How to introduce yourself during a cold call for customer care service.mp4

15 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/12 - Understanding an Angry Customer – How to Handle Difficult Customers Professional.mp4

7.7 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/13 - How to Apologize for a Big Mistake – Professional Customer Service English.mp4

6.4 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/14 - Going Above and Beyond in Customer Service – Best Practices.mp4

8.9 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/15 - Handling Customer Complaints & Calming Difficult Customers – Customer Service.mp4

5.9 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/16 - Professional Phrases for Dealing with Angry & Rude Customers.mp4

7.6 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/17 - How to Deny a Customer a Service or Product – Professional Customer Service.mp4

7.8 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/18 - Explaining Bad News to Customers – Professional Customer Service English.mp4

6.8 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/19 - Customer Service Follow-Up & Confirmation – Professional Communication Skills.mp4

9.5 MB

~Get Your Files Here !/2 - Essential English Skills for Customer Service/20 - How to Close a Customer Service Call Professionally.mp4

6.7 MB

~Get Your Files Here !/3 - Zendesk Complete Course – Customer Service & Support from Beginner to Advanced/21 - How to Set Up and Install Zendesk.mp4

16 MB

~Get Your Files Here !/3 - Zendesk Complete Course – Customer Service & Support from Beginner to Advanced/22 - Zendesk Interface Explained & Complete Dashboard & Navigation Guide.mp4

2.8 MB

~Get Your Files Here !/3 - Zendesk Complete Course – Customer Service & Support from Beginner to Advanced/23 - Zendesk Tickets to Create, Manage & Resolve Customer Support Tickets.mp4

14 MB

~Get Your Files Here !/3 - Zendesk Complete Course – Customer Service & Support from Beginner to Advanced/24 - How Zendesk Support Works & Complete Customer Service Guide.mp4

2.3 MB

~Get Your Files Here !/3 - Zendesk Complete Course – Customer Service & Support from Beginner to Advanced/25 - Zendesk Automation & Automate Tickets, Notifications & Workflows.mp4

9.3 MB

~Get Your Files Here !/4 - Voice Process Training – Customer Service, Call Handling & BPO Skills/26 - Call Opening Techniques Professional.mp4

4.8 MB

~Get Your Files Here !/4 - Voice Process Training – Customer Service, Call Handling & BPO Skills/27 - Customer Verification Techniques.mp4

6.3 MB

~Get Your Files Here !/4 - Voice Process Training – Customer Service, Call Handling & BPO Skills/28 - Active Listening in Customer Service.mp4

4.3 MB

~Get Your Files Here !/4 - Voice Process Training – Customer Service, Call Handling & BPO Skills/29 - Call Hold Procedure Professionally.mp4

1.9 MB

~Get Your Files Here !/4 - Voice Process Training – Customer Service, Call Handling & BPO Skills/30 - Call Transfer Procedure.mp4

2.0 MB

~Get Your Files Here !/4 - Voice Process Training – Customer Service, Call Handling & BPO Skills/31 - Handle & Escalate Customer Issues.mp4

1.9 MB

~Get Your Files Here !/4 - Voice Process Training – Customer Service, Call Handling & BPO Skills/32 - Call Closing Techniques.mp4

1.6 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/33 - Handle Customer Emails Professionally.mp4

2.1 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/34 - Handle Customer Chats Professionally.mp4

5.2 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/35 - Ticket-Based Customer Support.mp4

3.6 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/36 - Grammar for Customer Service Emails.mp4

1.6 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/37 - Customer Service Email Templates.mp4

1.4 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/38 - Live Chat Support Process.mp4

7.2 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/39 - SLA in Customer Service.mp4

1.1 MB

~Get Your Files Here !/5 - Non-Voice Customer Support/40 - Multiple Chat Support & Handle Multiple Customers at Once.mp4

750 kB

~Get Your Files Here !/5 - Non-Voice Customer Support/41 - Customer Service Documentation.mp4

503 kB

~Get Your Files Here !/5 - Non-Voice Customer Support/42 - Customer Service Productivity Tips – Work Faster & Improve Performance.mp4

1.2 MB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/43 - Firing a Customer Professionally.mp4

4.9 MB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/44 - Dealing with Harsh Customers.mp4

1015 kB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/45 - Dealing with Impatient Customers.mp4

3.2 MB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/46 - Refund Requests in Customer Service.mp4

970 kB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/47 - Handling Customer Replacement Requests.mp4

875 kB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/48 - Explain Delays Professionally.mp4

879 kB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/49 - Handle Wrong Product Complaints.mp4

2.7 MB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/50 - Handling Customer Account Issues.mp4

880 kB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/51 - Handle Payment Issues.mp4

1.9 MB

~Get Your Files Here !/6 - Customer Handling Techniques – Communication & Problem-Solving Skills/52 - Resolve Customer Complaints Professionally.mp4

1.5 MB

~Get Your Files Here !/Bonus Resources.txt

70 B