[ FreeCourseWeb.com ] Linkedin - Leveraging AI in Contact Centers - Overcoming Volume and Improving Customer Experience

File Name

Size

Get Bonus Downloads Here.url

183 B

~Get Your Files Here !/01 - Introduction/01 - Leveraging AI in contact centers.mp4

3.4 MB

~Get Your Files Here !/01 - Introduction/01 - Leveraging AI in contact centers.srt

1.5 kB

~Get Your Files Here !/01 - Introduction/02 - The promise of AI to solve customer service gaps.mp4

9.5 MB

~Get Your Files Here !/01 - Introduction/02 - The promise of AI to solve customer service gaps.srt

5.7 kB

~Get Your Files Here !/01 - Introduction/03 - What is a change management program.mp4

8.1 MB

~Get Your Files Here !/01 - Introduction/03 - What is a change management program.srt

6.3 kB

~Get Your Files Here !/02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.mp4

9.9 MB

~Get Your Files Here !/02 - 1. The People Side of Implementing AI/01 - Why AI and why change management.srt

6.3 kB

~Get Your Files Here !/02 - 1. The People Side of Implementing AI/02 - The use cases of AI in the contact center.mp4

16 MB

~Get Your Files Here !/02 - 1. The People Side of Implementing AI/03 - What is agent experience.mp4

11 MB

~Get Your Files Here !/02 - 1. The People Side of Implementing AI/03 - What is agent experience.srt

5.3 kB

~Get Your Files Here !/02 - 1. The People Side of Implementing AI/04 - How to implement AI in the contact center.mp4

9.6 MB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.mp4

15 MB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/01 - Assessing organizational readiness.srt

7.2 kB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.mp4

10 MB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/02 - Key elements of change management in the contact center.srt

6.8 kB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.mp4

15 MB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/03 - Training and upskilling staff for AI adoption.srt

7.5 kB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.mp4

9.8 MB

~Get Your Files Here !/03 - 2. Implementing AI in the Contact Center/04 - Engaging high performing agents to coach others.srt

5.8 kB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.mp4

16 MB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/01 - Continuous improvement of AI in the contact center.srt

6.7 kB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.mp4

9.4 MB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/02 - Where does AI belong to help contact center agents.srt

6.3 kB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.mp4

14 MB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/03 - KPIs for AI in the contact center.srt

7.0 kB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.mp4

11 MB

~Get Your Files Here !/04 - 3. Managing AI-Enabled Contact Center Operations/04 - Gathering feedback for continuous improvement.srt

6.0 kB

~Get Your Files Here !/05 - Conclusion/01 - Next steps.mp4

4.1 MB

~Get Your Files Here !/05 - Conclusion/01 - Next steps.srt

1.9 kB

~Get Your Files Here !/Bonus Resources.txt

386 B