[ WebToolTip.com ] Udemy - ISO - IEC 20000-1 - 2018 - Service Management System Essentials

File Name

Size

Get Bonus Downloads Here.url

180 B

~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/1 -Understanding ISOIEC 20000-12018.mp4

32 MB

~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/2 -The Importance of ISOIEC 20000-12018 in Service Management.mp4

33 MB

~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/3 -Historical Evolution of Service Management Standards.mp4

30 MB

~Get Your Files Here !/1 - Introduction to ISOIEC 20000-12018/4 -ISOIEC 20000-12018 in Your Organization's Service Management System.mp4

30 MB

~Get Your Files Here !/10 - Tips and Tricks for Success/1 -Integrating Knowledge The Pillars of a Successful SMS.mp4

33 MB

~Get Your Files Here !/10 - Tips and Tricks for Success/2 -Strategic Planning for Long-Term Success.mp4

35 MB

~Get Your Files Here !/10 - Tips and Tricks for Success/3 -Effective Communication and Stakeholder Engagement.mp4

39 MB

~Get Your Files Here !/10 - Tips and Tricks for Success/4 -Leveraging Technology for Operational Efficiency.mp4

36 MB

~Get Your Files Here !/10 - Tips and Tricks for Success/5 -Cultivating a Culture of Continuous Improvement.mp4

36 MB

~Get Your Files Here !/10 - Tips and Tricks for Success/6 -Putting It All Together Actionable Strategies for Success.mp4

39 MB

~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/1 -Essential Terminology in ISOIEC 20000-12018.mp4

25 MB

~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/2 -Understanding Service Management Concepts.mp4

27 MB

~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/3 -The Role of Stakeholders in Service Management.mp4

28 MB

~Get Your Files Here !/2 - Key Terms and Definitions in ISOIEC 20000-12018/4 -Terminology Related to Service Level Agreements (SLAs).mp4

24 MB

~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/1 -Overview of Service Management System (SMS) Requirements.mp4

25 MB

~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/2 -Establishing Context and Scope of the SMS.mp4

26 MB

~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/3 -Leadership and Commitment in Service Management.mp4

30 MB

~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/4 -Planning for the SMS.mp4

27 MB

~Get Your Files Here !/3 - Understanding the Requirements of A Service Management System (SMS)/5 -Support and Resources for the SMS.mp4

27 MB

~Get Your Files Here !/4 - Designing and Transitioning Services/1 -Principles of Service Design.mp4

30 MB

~Get Your Files Here !/4 - Designing and Transitioning Services/2 -Service Transition Planning.mp4

29 MB

~Get Your Files Here !/4 - Designing and Transitioning Services/3 -Managing Change through the Service Transition Process.mp4

42 MB

~Get Your Files Here !/4 - Designing and Transitioning Services/4 -Service Testing and Validation.mp4

42 MB

~Get Your Files Here !/4 - Designing and Transitioning Services/5 -Continuous Improvement in Service Design and Transition.mp4

43 MB

~Get Your Files Here !/5 - Service Delivery Processes/1 -Understanding Service Delivery Processes.mp4

41 MB

~Get Your Files Here !/5 - Service Delivery Processes/2 -Service Level Agreements (SLAs) Purpose and Design.mp4

40 MB

~Get Your Files Here !/5 - Service Delivery Processes/3 -Service Reporting Essentials.mp4

28 MB

~Get Your Files Here !/5 - Service Delivery Processes/4 -Budgeting and Accounting for Services.mp4

30 MB

~Get Your Files Here !/5 - Service Delivery Processes/5 -Managing Service Performance and Improvement.mp4

28 MB

~Get Your Files Here !/6 - Relationship Processes/1 -The Importance of Relationship Processes in Service Management.mp4

28 MB

~Get Your Files Here !/6 - Relationship Processes/2 -Effective Communication Methodologies.mp4

25 MB

~Get Your Files Here !/6 - Relationship Processes/3 -Business Relationship Management (BRM) Best Practices.mp4

27 MB

~Get Your Files Here !/6 - Relationship Processes/4 -Supplier Management and Partnerships.mp4

26 MB

~Get Your Files Here !/6 - Relationship Processes/5 -Challenges and Solutions in Relationship Management.mp4

27 MB

~Get Your Files Here !/7 - Resolution Processes and Control Processes/1 -Overview of Resolution Processes in Service Management.mp4

30 MB

~Get Your Files Here !/7 - Resolution Processes and Control Processes/2 -Incident Management Key Concepts and Best Practices.mp4

28 MB

~Get Your Files Here !/7 - Resolution Processes and Control Processes/3 -Problem Management Preventing Recurrences.mp4

30 MB

~Get Your Files Here !/7 - Resolution Processes and Control Processes/4 -Service Request Fulfillment Processes and Best Practices.mp4

29 MB

~Get Your Files Here !/7 - Resolution Processes and Control Processes/5 -Control Processes in Service Management.mp4

28 MB

~Get Your Files Here !/8 - Implementing and Managing SMS/1 -Planning for SMS Implementation.mp4

31 MB

~Get Your Files Here !/8 - Implementing and Managing SMS/2 -Building a Cross-Functional Implementation Team.mp4

29 MB

~Get Your Files Here !/8 - Implementing and Managing SMS/3 -Developing and Documenting SMS Processes.mp4

29 MB

~Get Your Files Here !/8 - Implementing and Managing SMS/4 -Training and Education for Successful SMS Adoption.mp4

28 MB

~Get Your Files Here !/8 - Implementing and Managing SMS/5 -Monitoring, Review, and Continuous Improvement.mp4

28 MB

~Get Your Files Here !/9 - Auditing and Improving SMS/1 -Introduction to Auditing the Service Management System (SMS).mp4

29 MB

~Get Your Files Here !/9 - Auditing and Improving SMS/2 -Planning and Preparing for an SMS Audit.mp4

25 MB

~Get Your Files Here !/9 - Auditing and Improving SMS/3 -Conducting the SMS Audit.mp4

34 MB

~Get Your Files Here !/9 - Auditing and Improving SMS/4 -Reporting Audit Findings and Nonconformities.mp4

31 MB

~Get Your Files Here !/9 - Auditing and Improving SMS/5 -Continual Improvement of the SMS.mp4

34 MB

~Get Your Files Here !/Bonus Resources.txt

70 B