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ITIL 4 Practiсe Guide (ITIL 4 best practices) - 2019
- Date: 2022-02-25
- Size: 38 MB
- Files: 35
File Name
Size
2_16 Service request management.pdf
390 kB
3_03 Software development and management.pdf
414 kB
2_08 Problem management.pdf
416 kB
2_03 Capacity and performance management.pdf
416 kB
2_09 Release management.pdf
417 kB
2_01 Availability management.pdf
461 kB
2_10 Service catalogue management.pdf
462 kB
1_03 Information security management.pdf
465 kB
3_02 Infrastructure and platform management.pdf
469 kB
2_17 Service validation and testing.pdf
524 kB
1_05 Measurement and reporting.pdf
530 kB
3_01 Deployment management.pdf
542 kB
1_07 Portfolio management.pdf
542 kB
2_02 Business analysis.pdf
564 kB
1_02 Continual improvement.pdf
578 kB
2_07 Monitoring and event management.pdf
580 kB
1_10 Risk management.pdf
588 kB
1_09 Relationship management.pdf
618 kB
1_13 Supplier management.pdf
642 kB
1_01 Architecture management.pdf
649 kB
2_12 Service continuity management.pdf
659 kB
1_04 Knowledge management.pdf
669 kB
2_05 Incident management.pdf
674 kB
2_04 Change enablement.pdf
694 kB
1_12 Strategy management.pdf
705 kB
1_11 Service financial management.pdf
738 kB
1_06 Organizational change management.pdf
751 kB
2_14 Service desk.pdf
752 kB
2_06 IT asset management.pdf
764 kB
2_11 Service configuration management.pdf
807 kB
2_13 Service design.pdf
878 kB
1_14 Workforce and talent management.pdf
1.2 MB
1_08 Project management.pdf
1.2 MB
0_00 Readers Manual.pdf
5.5 MB
2_15 Service level management.pdf
12 MB