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Поташев Максим; Левандовский Михаил – Век клиента [Смирнов Геннадий]
- Date: 2024-11-24
- Size: 328 MB
- Files: 33
File Name
Size
00_00_Ot avtorov.mp3
2.5 MB
00_01_Vstuplenie.mp3
9.0 MB
01_00_Chast 1. Psihologicheskie osnovy klientskogo servisa.mp3
9.3 MB
01_01_Lekarstva protiv strahov.mp3
8.5 MB
01_02_Manipulirovanie klientom.mp3
9.4 MB
01_03_Zavoevanie doveriya.mp3
9.6 MB
01_04_Rekomendatsii.mp3
8.2 MB
01_05_Vsegda li prav klient!.mp3
5.3 MB
01_06_Rabota so slozhnym klientom.mp3
4.2 MB
02_00_Chast 2. Chto nuzhno znat o klientah.mp3
23 MB
02_01_Portret klienta.mp3
4.9 MB
02_02_Sbor kontaktnyh dannyh.mp3
3.2 MB
03_00_Chast 3. Funktsii klientskogo servisa.mp3
28 MB
03_01_Vip-servis.mp3
6.8 MB
03_02_Vhodyaschie obrascheniya klientov.mp3
15 MB
03_03_Ishodyaschie obrascheniya k klientu.mp3
5.8 MB
03_04_Servis pri vozvrate zadolzhennosti.mp3
7.2 MB
03_05_Klientskiy servis v internete.mp3
5.6 MB
03_06_Formy obscheniya s klientami.mp3
13 MB
03_07_Obuchenie klientov.mp3
3.9 MB
03_08_Osobennosti B2B-servisa.mp3
11 MB
04_00_Chast 4. Instrumentariy klientskogo servisa.mp3
16 MB
04_01_Upravlenie ocheredyu.mp3
16 MB
04_02_Kontakt-tsentry.mp3
30 MB
04_03_Sistemy upravleniya vzaimootnosheniyami s klientami.mp3
12 MB
04_04_Programmy loyalnosti.mp3
9.5 MB
05_00_Chast 5. Sozdanie sistemy klientskogo servisa.mp3
7.6 MB
05_01_Testirovanie protsessov klientskogo servisa.mp3
4.8 MB
05_02_Podgotovka sotrudnikov servisnyh sluzhb.mp3
18 MB
05_03_Vnedrenie klientoorientirovannosti.mp3
10 MB
05_04_Indikatory servisa.mp3
8.2 MB
06_00_Zaklyuchenie.mp3
2.0 MB
cover.jpg
32 kB