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[ DevCourseWeb.com ] Udemy - Mb-230 - Microsoft Dynamics 365 Customer Service Mastery

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File Name
Size
Get Bonus Downloads Here.url
182 B
~Get Your Files Here !/1 - Introduction to Customer Service/1 - Introduction.mp4
45 MB
~Get Your Files Here !/1 - Introduction to Customer Service/2 - Creating a Trial account.mp4
40 MB
~Get Your Files Here !/1 - Introduction to Customer Service/2 - Trial link.txt
184 B
~Get Your Files Here !/2 - Basic Case Management/3 - Case Walkthrough.mp4
60 MB
~Get Your Files Here !/2 - Basic Case Management/4 - Case Management.mp4
49 MB
~Get Your Files Here !/2 - Basic Case Management/5 - Stages in Case Lifecycle.mp4
45 MB
~Get Your Files Here !/2 - Basic Case Management/6 - Case Status.mp4
24 MB
~Get Your Files Here !/2 - Basic Case Management/7 - Customer Service Admin Center.mp4
14 MB
~Get Your Files Here !/3 - Advanced Case Management/8 - Customizing Case Resolution Form.mp4
22 MB
~Get Your Files Here !/4 - Queues Routing Rules/10 - Routing Rules.mp4
24 MB
~Get Your Files Here !/4 - Queues Routing Rules/11 - Converting Activity to Case.mp4
23 MB
~Get Your Files Here !/4 - Queues Routing Rules/12 - Subjects.mp4
20 MB
~Get Your Files Here !/4 - Queues Routing Rules/9 - Queues.mp4
36 MB
~Get Your Files Here !/5 - Case Relationships/13 - Parent Child Cases.mp4
29 MB
~Get Your Files Here !/5 - Case Relationships/14 - Merging Cases.mp4
12 MB
~Get Your Files Here !/6 - Email Configuration/15 - Email Configuration.mp4
27 MB
~Get Your Files Here !/6 - Email Configuration/16 - Automatic Conversion of Emails to Cases.mp4
78 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/17 - Introduction to Knowledge Base Articles KB Articles.mp4
22 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/18 - Knowledge Base Article creation and resolution.mp4
55 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/19 - KB Article Versions.mp4
71 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/20 - Creating KB Article from a Template.mp4
17 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/21 - Convert Cases to KB Articles.mp4
42 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/22 - KB Article Settings.mp4
23 MB
~Get Your Files Here !/7 - Knowledge Base KB Management/23 - Service Providers.mp4
20 MB
~Get Your Files Here !/Bonus Resources.txt
386 B