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ITIL v3 Foundations - Complete ITIL Exam Preparation Course [Video]

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File Name
Size
1.The Foundations of the Foundations Course/001.Welcome to the ITILv3 Foundations Course!.mp4
157 MB
1.The Foundations of the Foundations Course/002.Exam Fundamentals.mp4
11 MB
1.The Foundations of the Foundations Course/003.ITSM and ITIL.mp4
12 MB
1.The Foundations of the Foundations Course/004.Where Can I Take the ITIL Foundations Exam.mp4
9.9 MB
1.The Foundations of the Foundations Course/005.What Does ITIL Provide.mp4
20 MB
1.The Foundations of the Foundations Course/006.Best Practices.mp4
38 MB
1.The Foundations of the Foundations Course/007.Essential Definitions.mp4
72 MB
1.The Foundations of the Foundations Course/008.Governance Control.mp4
22 MB
1.The Foundations of the Foundations Course/009.Organizational Structure.mp4
28 MB
1.The Foundations of the Foundations Course/010.Risk.mp4
28 MB
1.The Foundations of the Foundations Course/011.Toolsets in ITIL.mp4
11 MB
2.The Service Lifecycle/012.The Service Lifecycle.mp4
14 MB
3.Service Strategy/013.Service Strategy (Overview).mp4
27 MB
3.Service Strategy/014.Objectives of Service Strategy.mp4
28 MB
3.Service Strategy/015.Creating Value.mp4
33 MB
3.Service Strategy/016.Assets in Service Strategy.mp4
63 MB
3.Service Strategy/017.Strategy Management Process.mp4
12 MB
3.Service Strategy/018.Service Portfolio Management Process.mp4
33 MB
3.Service Strategy/019.Business Relationship Management Process.mp4
24 MB
3.Service Strategy/020.Financial Management Process.mp4
54 MB
3.Service Strategy/021.Demand Management Process.mp4
17 MB
3.Service Strategy/022.Roles in Service Strategy.mp4
12 MB
3.Service Strategy/023.Tools in Service Strategy.mp4
12 MB
4.Service Design/024.Service Design (Overview).mp4
26 MB
4.Service Design/025.Objectives of Service Design.mp4
47 MB
4.Service Design/026."Complete" Service Design.mp4
26 MB
4.Service Design/027.The Four P's of Service Design.mp4
18 MB
4.Service Design/028.Service Design Packages (SDPs).mp4
56 MB
4.Service Design/029.Design Coordination Process.mp4
19 MB
4.Service Design/030.Service Catalog Management Process.mp4
38 MB
4.Service Design/031.Types of Service Catalogs.mp4
39 MB
4.Service Design/032.Service Level Management (SLM) Process.mp4
38 MB
4.Service Design/033.Service Level Management (SLM) Process (Continued).mp4
38 MB
4.Service Design/034.Capacity Management.mp4
33 MB
4.Service Design/035.Capacity Management Process (Continued).mp4
45 MB
4.Service Design/036.Availability Management Process.mp4
55 MB
4.Service Design/037.Reactive and Proactive Availability.mp4
19 MB
4.Service Design/038.Risk Analysis in Availability.mp4
34 MB
4.Service Design/039.Component Failure Impact Analysis.mp4
7.9 MB
4.Service Design/040.Fault-Tree Analysis.mp4
17 MB
4.Service Design/041.Expanded Incident Lifecycle.mp4
36 MB
4.Service Design/042.Availability Measurement.mp4
19 MB
4.Service Design/043.IT Service Continuity Management.mp4
41 MB
4.Service Design/044.Information Security Management Process.mp4
36 MB
4.Service Design/045.Supplier Management Process.mp4
36 MB
4.Service Design/046.Roles in Service Design.mp4
6.5 MB
4.Service Design/047.Tools in Service Design.mp4
8.6 MB
5.Service Transition/048.Service Transition (Overview).mp4
14 MB
5.Service Transition/049.Objectives of Service Transition.mp4
32 MB
5.Service Transition/050.Outsourcing in Service Transition.mp4
21 MB
5.Service Transition/051.Transition Planning and Support.mp4
19 MB
5.Service Transition/052.Knowledge Management.mp4
37 MB
5.Service Transition/053.Service Asset and Configuration Management.mp4
22 MB
5.Service Transition/054.SACM Definitions and Concepts.mp4
51 MB
5.Service Transition/055.SACM's 5 Principles.mp4
25 MB
5.Service Transition/056.Change Management.mp4
33 MB
5.Service Transition/057.3 Types of Changes.mp4
39 MB
5.Service Transition/058.Change Process Flow.mp4
46 MB
5.Service Transition/059.Change Advisory Board.mp4
22 MB
5.Service Transition/060.Change Authority.mp4
13 MB
5.Service Transition/061.Change Models.mp4
16 MB
5.Service Transition/062.Change Documents.mp4
16 MB
5.Service Transition/063.Release and Deployment Management.mp4
35 MB
5.Service Transition/064.Release & Deployment Assets.mp4
22 MB
5.Service Transition/065.Release and Deployment Process.mp4
35 MB
5.Service Transition/066.Service Validation and Testing Process.mp4
10 MB
5.Service Transition/067.Change Evaluation.mp4
9.6 MB
5.Service Transition/068.Roles in Service Transition.mp4
5.8 MB
5.Service Transition/069.Tools in Service Transition.mp4
12 MB
6.Service Operations/070.Service Operation (Overview).mp4
21 MB
6.Service Operations/071.Objectives of Service Operation.mp4
12 MB
6.Service Operations/072.Principles of Service Operation.mp4
29 MB
6.Service Operations/073.Event Management.mp4
18 MB
6.Service Operations/074.Event Types.mp4
25 MB
6.Service Operations/075.Incident Management – Purpose.mp4
16 MB
6.Service Operations/076.Incident Management – Scope.mp4
20 MB
6.Service Operations/077.Incident Management Process.mp4
48 MB
6.Service Operations/078.Major Incidents.mp4
14 MB
6.Service Operations/079.Models for Incident Handling.mp4
17 MB
6.Service Operations/080.Problem Management.mp4
27 MB
6.Service Operations/081.Problem Management Concepts.mp4
25 MB
6.Service Operations/082.Problem Management Process.mp4
46 MB
6.Service Operations/083.Request Fulfillment Process.mp4
35 MB
6.Service Operations/084.Access Management.mp4
22 MB
6.Service Operations/085.The Service Desk.mp4
25 MB
6.Service Operations/086.Service Desk Functions.mp4
29 MB
6.Service Operations/087.Service Desk Personnel.mp4
28 MB
6.Service Operations/088.Structure of the Service Desk.mp4
34 MB
6.Service Operations/089.IT Operations Management.mp4
24 MB
6.Service Operations/090.Technical Management.mp4
14 MB
6.Service Operations/091.Applications Management.mp4
14 MB
6.Service Operations/092.Roles in Service Operation.mp4
8.4 MB
6.Service Operations/093.Tools in Service Operation.mp4
35 MB
6.Service Operations/094.Service Operations Interactions.mp4
16 MB
7.Continual Service Improvement (CSI)/095.Continual Service Improvement (Overview).mp4
23 MB
7.Continual Service Improvement (CSI)/096.Objectives of Continual Service Improvement.mp4
25 MB
7.Continual Service Improvement (CSI)/097.Principles of CSI.mp4
46 MB
7.Continual Service Improvement (CSI)/098.CSI Process.mp4
32 MB
7.Continual Service Improvement (CSI)/099.An Approach to CSI.mp4
25 MB
7.Continual Service Improvement (CSI)/100.Metrics and Measures.mp4
42 MB
7.Continual Service Improvement (CSI)/101.Putting CSI into Practice.mp4
46 MB
7.Continual Service Improvement (CSI)/102.Roles in CSI.mp4
11 MB
7.Continual Service Improvement (CSI)/103.Tools in CSI.mp4
16 MB
8.Conclusion/104.Conclusions and Congratulations!.mp4
88 MB
Exercise Files/code_33835.zip
821 kB