[ CourseWikia.com ] Certified Customer Relationship Management Expert (Ccrme)

File Name

Size

Get Bonus Downloads Here.url

181 B

~Get Your Files Here !/1 - Introduction to Customer Relationship Management/1 - Course overview Scope structure and expectations.mp4

86 MB

~Get Your Files Here !/1 - Introduction to Customer Relationship Management/2 - Understanding CRM Basics and significance.mp4

90 MB

~Get Your Files Here !/1 - Introduction to Customer Relationship Management/3 - Learning outcomes What you will gain from this course.mp4

79 MB

~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/4 - Evolution of CRM From transactional to relational.mp4

78 MB

~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/5 - The CRM philosophy Principles and values.mp4

82 MB

~Get Your Files Here !/2 - Foundations of Customer Relationship Management CRM/6 - The CRM ecosystem Key components and dynamics.mp4

83 MB

~Get Your Files Here !/3 - Building a CustomerCentric Strategy/7 - The power of customercentricity Concepts and benefits.mp4

80 MB

~Get Your Files Here !/3 - Building a CustomerCentric Strategy/8 - Crafting customercentric strategies Tools and techniques.mp4

76 MB

~Get Your Files Here !/3 - Building a CustomerCentric Strategy/9 - Instilling a customercentric culture Steps and best practices.mp4

81 MB

~Get Your Files Here !/4 - DataDriven Customer Relationship Management/10 - The role of data in CRM From insights to actions.mp4

72 MB

~Get Your Files Here !/4 - DataDriven Customer Relationship Management/11 - Segmenting and targeting customers Data at work.mp4

76 MB

~Get Your Files Here !/4 - DataDriven Customer Relationship Management/12 - Personalizing customer experiences The datadriven approach.mp4

69 MB

~Get Your Files Here !/5 - CRM for Sales and Marketing Success/13 - Aligning CRM with sales and marketing The synergy.mp4

66 MB

~Get Your Files Here !/5 - CRM for Sales and Marketing Success/14 - Sales force automation Boosting efficiency and effectiveness.mp4

64 MB

~Get Your Files Here !/5 - CRM for Sales and Marketing Success/15 - CRM and marketing automation Driving integrated campaigns.mp4

68 MB

~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/16 - The importance of customer satisfaction and loyalty.mp4

60 MB

~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/17 - Designing and implementing effective loyalty programs.mp4

65 MB

~Get Your Files Here !/6 - Enhancing Customer Satisfaction and Loyalty/18 - Measuring customer satisfaction Metrics and tools.mp4

63 MB

~Get Your Files Here !/7 - Effective Customer Service Strategies/19 - CRM in customer service Enhancing interactions and experiences.mp4

62 MB

~Get Your Files Here !/7 - Effective Customer Service Strategies/20 - Resolving customer issues Strategies and techniques.mp4

62 MB

~Get Your Files Here !/7 - Effective Customer Service Strategies/21 - Building a proactive customer service The CRM approach.mp4

61 MB

~Get Your Files Here !/8 - CRM Tools and Technologies/22 - Understanding CRM technologies and its importance.mp4

60 MB

~Get Your Files Here !/8 - CRM Tools and Technologies/23 - Choosing the right CRM software Factors and considerations.mp4

76 MB

~Get Your Files Here !/8 - CRM Tools and Technologies/24 - Automation in CRM Enhancing efficiency and customer experience.mp4

113 MB

~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/25 - From planning to execution The CRM implementation process.mp4

129 MB

~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/26 - Measuring CRM success Key metrics and KPIs.mp4

132 MB

~Get Your Files Here !/9 - Implementing and Evaluating CRM Strategies/27 - CRM future trends Staying ahead in the game.mp4

140 MB

~Get Your Files Here !/Bonus Resources.txt

386 B