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[ WebToolTip.com ] Udemy - Customer Success Fundamentals - CSM Skills and Strategy
- Date: 2026-09-12
- Size: 963 MB
- Files: 19
File Name
Size
Get Bonus Downloads Here.url
180 B
~Get Your Files Here !/1 - Introduction to Customer Success/1. Welcome to the Course.mp4
27 MB
~Get Your Files Here !/1 - Introduction to Customer Success/2. What is Customer Success.mp4
25 MB
~Get Your Files Here !/2 - Why Customer Success Matters/3. Why Companies Invest in Customer Success.mp4
47 MB
~Get Your Files Here !/2 - Why Customer Success Matters/4. Customer Success and Retention.mp4
51 MB
~Get Your Files Here !/3 - Understanding the Customer Success Manager Role/5. What Does a CSM Actually Do.mp4
52 MB
~Get Your Files Here !/3 - Understanding the Customer Success Manager Role/6. Skills Every CSM Needs.mp4
61 MB
~Get Your Files Here !/4 - Customer Success vs Other Customer-Facing Roles/7. Customer Success vs Customer Support.mp4
47 MB
~Get Your Files Here !/4 - Customer Success vs Other Customer-Facing Roles/8. Customer Success vs Sales, Account Management, and Customer Experience.mp4
67 MB
~Get Your Files Here !/5 - Section 5 — The Customer Journey/10. Moments That Matter in Customer Success.mp4
85 MB
~Get Your Files Here !/5 - Section 5 — The Customer Journey/9. Understanding the Customer Lifecycle.mp4
89 MB
~Get Your Files Here !/6 - Key Customer Success Concepts/11. Adoption, Value, and Outcomes.mp4
78 MB
~Get Your Files Here !/6 - Key Customer Success Concepts/12. Customer Health, Risk, and Churn.mp4
103 MB
~Get Your Files Here !/7 - Customer Success Metrics/13. Basic Metrics Every CSM Should Know.mp4
85 MB
~Get Your Files Here !/7 - Customer Success Metrics/14. Using Metrics Without Losing the Human Side.mp4
78 MB
~Get Your Files Here !/8 - Section 8 — Customer Success Strategy/15. Building a Customer Success Mindset.mp4
64 MB
~Get Your Files Here !/8 - Section 8 — Customer Success Strategy/16. Customer-Success-Foundations-Playbook.pdf
3.4 MB
~Get Your Files Here !/8 - Section 8 — Customer Success Strategy/16. Final Course Project.html
6.3 kB
~Get Your Files Here !/Bonus Resources.txt
70 B