[ DevCourseWeb.com ] Udemy - Amazon Connect Complete Training Course

File Name

Size

Get Bonus Downloads Here.url

182 B

~Get Your Files Here !/1 - Introduction/1 - Welcome English.vtt

2.3 kB

~Get Your Files Here !/1 - Introduction/1 - Welcome.mp4

26 MB

~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect English.vtt

2.5 kB

~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect.mp4

9.0 MB

~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model English.vtt

4.7 kB

~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model.mp4

33 MB

~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing.txt

39 B

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction English.vtt

10 kB

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction.mp4

68 MB

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda pricing.txt

38 B

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch English.vtt

6.2 kB

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch.mp4

38 MB

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect English.vtt

5.5 kB

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect.mp4

37 MB

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - List of available contact attributes and their JSONPath reference.txt

78 B

~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/4 - AWS Lambda Quiz.html

0 B

~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview English.vtt

1.1 kB

~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview.mp4

4.4 MB

~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table English.vtt

4.7 kB

~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table.mp4

30 MB

~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - LambdaCode.txt

1.0 kB

~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function English.vtt

6.4 kB

~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function.mp4

38 MB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction English.vtt

7.1 kB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction.mp4

56 MB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Pricing.txt

35 B

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex English.vtt

12 kB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex.mp4

73 MB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How do I display caller contact attributes in an Amazon Connect screenpop.txt

92 B

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How to use Lex session attributes.txt

88 B

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice English.vtt

9.0 kB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice.mp4

50 MB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat English.vtt

2.1 kB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat.mp4

26 MB

~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/5 - Amazon Lex Quiz.html

0 B

~Get Your Files Here !/2 - Setup and Overview/1 - Setup and Overview Quiz.html

125 B

~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview English.vtt

8.5 kB

~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview.mp4

44 MB

~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance English.vtt

8.1 kB

~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance.mp4

36 MB

~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number English.vtt

6.5 kB

~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number.mp4

29 MB

~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface English.vtt

3.3 kB

~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface.mp4

16 MB

~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview English.vtt

5.6 kB

~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview.mp4

27 MB

~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles English.vtt

12 kB

~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles.mp4

51 MB

~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations English.vtt

8.0 kB

~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations.mp4

27 MB

~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles English.vtt

6.9 kB

~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles.mp4

30 MB

~Get Your Files Here !/3 - Core Concepts/2 - Core Concepts Quiz.html

80 B

~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview English.vtt

4.0 kB

~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview.mp4

21 MB

~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction Creating a basic IVR flow.mp4

82 MB

~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction English.vtt

15 kB

~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow English.vtt

13 kB

~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow.mp4

68 MB

~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes English.vtt

9.8 kB

~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes.mp4

51 MB

~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact attributes list.txt

78 B

~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option English.vtt

9.9 kB

~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option.mp4

65 MB

~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow English.vtt

6.1 kB

~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow.mp4

44 MB

~Get Your Files Here !/4 - Contact Flows Part 1/3 - Contact Flows Quiz.html

0 B

~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback English.vtt

5.4 kB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback.mp4

36 MB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations English.vtt

3.7 kB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations.mp4

23 MB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Real English.vtt

7.5 kB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Realtime metrics and reporting.mp4

40 MB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting English.vtt

9.2 kB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting.mp4

48 MB

~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historical report limits.txt

86 B

~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows English.vtt

11 kB

~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows.mp4

59 MB

~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows English.vtt

5.5 kB

~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows.mp4

23 MB

~Get Your Files Here !/6 - Contact Flows Part 2/24 - Configuring agenttoagent transfer using extensions.txt

89 B

~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects English.vtt

9.5 kB

~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects.mp4

46 MB

~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML English.vtt

11 kB

~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML.mp4

58 MB

~Get Your Files Here !/7 - Amazon Polly and SSML/25 - SSML tags supported by Amazon Connect.txt

78 B

~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support English.vtt

7.3 kB

~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support.mp4

45 MB

~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat English.vtt

7.1 kB

~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat.mp4

47 MB

~Get Your Files Here !/8 - Amazon Connect Chat/28 - Amazon Connect Chat UI examples GitHub link.txt

65 B

~Get Your Files Here !/8 - Amazon Connect Chat/28 - How to pass customers display name when chat initializes.txt

81 B

~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website English.vtt

5.8 kB

~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website.mp4

30 MB

~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations English.vtt

4.0 kB

~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations.mp4

33 MB

~Get Your Files Here !/9 - Tasks/30 - Tasks English.vtt

4.2 kB

~Get Your Files Here !/9 - Tasks/30 - Tasks Introduction.mp4

23 MB

~Get Your Files Here !/9 - Tasks/31 - Automating task creation from contact flow English.vtt

10 kB

~Get Your Files Here !/9 - Tasks/31 - Automating task creation from contact flow.mp4

73 MB

~Get Your Files Here !/Bonus Resources.txt

386 B