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[ DevCourseWeb.com ] Udemy - Amazon Connect Complete Training Course
- Date: 2024-01-05
- Size: 1.6 GB
- Files: 102
File Name
Size
Get Bonus Downloads Here.url
182 B
~Get Your Files Here !/1 - Introduction/1 - Welcome English.vtt
2.3 kB
~Get Your Files Here !/1 - Introduction/1 - Welcome.mp4
26 MB
~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect English.vtt
2.5 kB
~Get Your Files Here !/1 - Introduction/2 - What is Amazon Connect.mp4
9.0 MB
~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model English.vtt
4.7 kB
~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing Model.mp4
33 MB
~Get Your Files Here !/1 - Introduction/3 - Amazon Connect Pricing.txt
39 B
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction English.vtt
10 kB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda Introduction.mp4
68 MB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/32 - AWS Lambda pricing.txt
38 B
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch English.vtt
6.2 kB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/33 - Logging messages to CloudWatch.mp4
38 MB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect English.vtt
5.5 kB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - AWS Lambda integration with Amazon Connect.mp4
37 MB
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/34 - List of available contact attributes and their JSONPath reference.txt
78 B
~Get Your Files Here !/10 - AWS Lambda and integration with Amazon Connect/4 - AWS Lambda Quiz.html
0 B
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview English.vtt
1.1 kB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/35 - Solution Overview.mp4
4.4 MB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table English.vtt
4.7 kB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/36 - Setting up a Dynamo DB table.mp4
30 MB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - LambdaCode.txt
1.0 kB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function English.vtt
6.4 kB
~Get Your Files Here !/11 - Personalizing user experience using AWS Lambda/37 - Update AWS Lambda function.mp4
38 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction English.vtt
7.1 kB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Introduction.mp4
56 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/38 - Amazon Lex Pricing.txt
35 B
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex English.vtt
12 kB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/39 - Building a chatbot with Amazon Lex.mp4
73 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How do I display caller contact attributes in an Amazon Connect screenpop.txt
92 B
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - How to use Lex session attributes.txt
88 B
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice English.vtt
9.0 kB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/40 - Integrating Amazon Lex with Amazon Connect voice.mp4
50 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat English.vtt
2.1 kB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/41 - Integrating Amazon Lex with Amazon Connect chat.mp4
26 MB
~Get Your Files Here !/12 - Amazon Lex Chatbot and intelligent contact center/5 - Amazon Lex Quiz.html
0 B
~Get Your Files Here !/2 - Setup and Overview/1 - Setup and Overview Quiz.html
125 B
~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview English.vtt
8.5 kB
~Get Your Files Here !/2 - Setup and Overview/4 - Creating an AWS account and overview.mp4
44 MB
~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance English.vtt
8.1 kB
~Get Your Files Here !/2 - Setup and Overview/5 - Creating an Amazon Connect Instance.mp4
36 MB
~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number English.vtt
6.5 kB
~Get Your Files Here !/2 - Setup and Overview/6 - Claiming your first phone number.mp4
29 MB
~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface English.vtt
3.3 kB
~Get Your Files Here !/2 - Setup and Overview/7 - Amazon Connect User Interface.mp4
16 MB
~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview English.vtt
5.6 kB
~Get Your Files Here !/2 - Setup and Overview/8 - CCP Overview.mp4
27 MB
~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles English.vtt
12 kB
~Get Your Files Here !/3 - Core Concepts/10 - Creating user accounts and security profiles.mp4
51 MB
~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations English.vtt
8.0 kB
~Get Your Files Here !/3 - Core Concepts/11 - Queues and Hours of operations.mp4
27 MB
~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles English.vtt
6.9 kB
~Get Your Files Here !/3 - Core Concepts/12 - Routing Profiles.mp4
30 MB
~Get Your Files Here !/3 - Core Concepts/2 - Core Concepts Quiz.html
80 B
~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview English.vtt
4.0 kB
~Get Your Files Here !/3 - Core Concepts/9 - Core Concepts overview.mp4
21 MB
~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction Creating a basic IVR flow.mp4
82 MB
~Get Your Files Here !/4 - Contact Flows Part 1/13 - Contact Flows introduction English.vtt
15 kB
~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow English.vtt
13 kB
~Get Your Files Here !/4 - Contact Flows Part 1/14 - Customer Queue Flow.mp4
68 MB
~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes English.vtt
9.8 kB
~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact Attributes.mp4
51 MB
~Get Your Files Here !/4 - Contact Flows Part 1/15 - Contact attributes list.txt
78 B
~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option English.vtt
9.9 kB
~Get Your Files Here !/4 - Contact Flows Part 1/16 - Setting up a call back option.mp4
65 MB
~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow English.vtt
6.1 kB
~Get Your Files Here !/4 - Contact Flows Part 1/17 - Handling multiple scenarios in customer queue flow.mp4
44 MB
~Get Your Files Here !/4 - Contact Flows Part 1/3 - Contact Flows Quiz.html
0 B
~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback English.vtt
5.4 kB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/18 - Enable Call Recording and Playback.mp4
36 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations English.vtt
3.7 kB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/19 - Monitoring Live conversations.mp4
23 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Real English.vtt
7.5 kB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/20 - Realtime metrics and reporting.mp4
40 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting English.vtt
9.2 kB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historic metrics and reporting.mp4
48 MB
~Get Your Files Here !/5 - Recording Monitoring and Metrics/21 - Historical report limits.txt
86 B
~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows English.vtt
11 kB
~Get Your Files Here !/6 - Contact Flows Part 2/22 - Whisper Flows.mp4
59 MB
~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows English.vtt
5.5 kB
~Get Your Files Here !/6 - Contact Flows Part 2/23 - Hold Flows.mp4
23 MB
~Get Your Files Here !/6 - Contact Flows Part 2/24 - Configuring agenttoagent transfer using extensions.txt
89 B
~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects English.vtt
9.5 kB
~Get Your Files Here !/6 - Contact Flows Part 2/24 - Transfer Flows and Quick Connects.mp4
46 MB
~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML English.vtt
11 kB
~Get Your Files Here !/7 - Amazon Polly and SSML/25 - Amazon Polly and SSML.mp4
58 MB
~Get Your Files Here !/7 - Amazon Polly and SSML/25 - SSML tags supported by Amazon Connect.txt
78 B
~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support English.vtt
7.3 kB
~Get Your Files Here !/8 - Amazon Connect Chat/26 - Setting up a basic chat support.mp4
45 MB
~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat English.vtt
7.1 kB
~Get Your Files Here !/8 - Amazon Connect Chat/27 - Implementing Asynchronous Chat.mp4
47 MB
~Get Your Files Here !/8 - Amazon Connect Chat/28 - Amazon Connect Chat UI examples GitHub link.txt
65 B
~Get Your Files Here !/8 - Amazon Connect Chat/28 - How to pass customers display name when chat initializes.txt
81 B
~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website English.vtt
5.8 kB
~Get Your Files Here !/8 - Amazon Connect Chat/28 - Integrating Amazon Connect Chat to your website.mp4
30 MB
~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations English.vtt
4.0 kB
~Get Your Files Here !/8 - Amazon Connect Chat/29 - Recording and live monitoring chat conversations.mp4
33 MB
~Get Your Files Here !/9 - Tasks/30 - Tasks English.vtt
4.2 kB
~Get Your Files Here !/9 - Tasks/30 - Tasks Introduction.mp4
23 MB
~Get Your Files Here !/9 - Tasks/31 - Automating task creation from contact flow English.vtt
10 kB
~Get Your Files Here !/9 - Tasks/31 - Automating task creation from contact flow.mp4
73 MB
~Get Your Files Here !/Bonus Resources.txt
386 B