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ITIL

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File Name
Size
Cambridge_Strategy_Publications_-_The_Service_Management_Audit._Nine-step_Assesment_.pdf
3.4 MB
Central_Computer_and_Telecommunications_Agency_-_ITSM_Case_Study.pdf
6.4 MB
Charles_T._Betz__-_Data_Architecture_for_ITSM.pdf
1.3 MB
Cisco_Press_-_Practical_Service_Level_Management.Delivering_High-Quality_Web-Based_Services.chm
1.4 MB
COBIT Documentation/Board Briefing on IT Governance.pdf
390 kB
COBIT Documentation/Cobit- IS Governance.pdf
389 kB
COBIT Documentation/Cobit- Management Guidelines.pdf
856 kB
COBIT Documentation/COBIT- Security Baseline 2004.pdf
414 kB
COBIT Documentation/Cobit- Student Book.pdf
762 kB
COBIT Documentation/COBIT_Control_Objectives.pdf
1.0 MB
COBIT Documentation/COBIT_Executive_Summary.pdf
434 kB
COBIT Documentation/COBIT_Framework.pdf
721 kB
COBIT Documentation/COBIT_Implementation_Toolset.pdf
700 kB
COBIT Documentation/COBIT_Management_Guidelines.pdf
856 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/License.txt
7.5 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/ReadMe.txt
6.5 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Checklist 1.0.doc
108 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Guidance & Instructions.doc
475 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Template.doc
202 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLA - Training Guide 1.0.ppt
88 kB
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/sla.ico
766 B
Easytec Solutions - ITIL.Toolkit Service Level Agreement (SLA)/SLM - Concepts Explained 1.0.ppt
48 kB
Elsevier-_Managing_the_Risks_of_IT_Outsourcing_-_I.Tho_.pdf
1.6 MB
EX0-100_troytec_ITIL_Foundation_Certificate_in_IT_Service_Management__EXIN__v1.0_158q.pdf
245 kB
extras/Alignability 4 Print/Alignability - Alarm Management.doc
743 kB
extras/Alignability 4 Print/Alignability - Availability Management.doc
470 kB
extras/Alignability 4 Print/Alignability - Capacity Management.doc
362 kB
extras/Alignability 4 Print/Alignability - Change Management.doc
1.6 MB
extras/Alignability 4 Print/Alignability - Configuration Management.doc
795 kB
extras/Alignability 4 Print/Alignability - Continuity Management.doc
1.3 MB
extras/Alignability 4 Print/Alignability - Glossary.doc
293 kB
extras/Alignability 4 Print/Alignability - Help.doc
174 kB
extras/Alignability 4 Print/Alignability - Incident Management.doc
1.3 MB
extras/Alignability 4 Print/Alignability - Model.doc
940 kB
extras/Alignability 4 Print/Alignability - Problem Management.doc
712 kB
extras/Alignability 4 Print/Alignability - Profile.doc
308 kB
extras/Alignability 4 Print/Alignability - Release Management.doc
970 kB
extras/Alignability 4 Print/Alignability - Service Level Management.doc
1.1 MB
extras/Alignability 4 Print/Alignability 4.doc
850 kB
extras/IBMTivoliUnifiedProcess-v2_1_3.exe
35 MB
extras/VERITAS - От центра затрат к центру прибыльности/book cover.pdf
1.8 MB
extras/VERITAS - От центра затрат к центру прибыльности/VERITAS - От центра затрат к центру прибыльности.pdf
3.9 MB
extras/Джин Желязны - Бизнес-презентация. Руководство по подготовке и проведению.chm
830 kB
extras/Дитгер Хан - ПиК. Планирование и контроль. Концепция контроллинга.chm
18 MB
extras/Желязны - Говори на языке диаграмм.doc
4.3 MB
Gartner_-_A_Guide_to_Successful_SLA_Development_and_Management.pdf
184 kB
HP - IT Service Management Reference Model/AVAILMGMT.PFD
30 kB
HP - IT Service Management Reference Model/avm_all.pdf
1.6 MB
HP - IT Service Management Reference Model/baall.pdf
1.0 MB
HP - IT Service Management Reference Model/btall.pdf
1.7 MB
HP - IT Service Management Reference Model/CAPMGMT.PFD
25 kB
HP - IT Service Management Reference Model/capm_all.pdf
1.5 MB
HP - IT Service Management Reference Model/cfg_all.pdf
1.9 MB
HP - IT Service Management Reference Model/chg_all.pdf
1.7 MB
HP - IT Service Management Reference Model/chg_all.zip
730 kB
HP - IT Service Management Reference Model/cosm_all.pdf
1.6 MB
HP - IT Service Management Reference Model/COSTMGT.PFD
29 kB
HP - IT Service Management Reference Model/custmall.pdf
1.5 MB
HP - IT Service Management Reference Model/inc_all.pdf
1.7 MB
HP - IT Service Management Reference Model/INTRO2.pdf
48 kB
HP - IT Service Management Reference Model/itsd_all.pdf
666 kB
HP - IT Service Management Reference Model/ITSM_B1.pdf
20 kB
HP - IT Service Management Reference Model/ops_all.pdf
2.0 MB
HP - IT Service Management Reference Model/optdem.exe
3.8 MB
HP - IT Service Management Reference Model/prob_all.pdf
1.4 MB
HP - IT Service Management Reference Model/rtpall.pdf
1.7 MB
HP - IT Service Management Reference Model/SERVPLAN.PFD
40 kB
HP - IT Service Management Reference Model/slm.pdf
182 kB
HP - IT Service Management Reference Model/sp_all.pdf
1.7 MB
HP - IT Service Management Reference Model/SVLVMGMT.PFD
28 kB
HP_-_ITIL_Essentials_for_IT_Service_Management.Student_Workbook.pdf
29 MB
ISO 9001-2000 Quality Management System Design.pdf
2.0 MB
IT Problem Management - Prentice Hall.pdf
1.7 MB
ITIL - основа концепции управления ИТ-сервисами.pdf
168 kB
ITIL 3/ITIL_Glossary.doc
360 kB
ITIL 3/ITIL_Glossary.pdf
388 kB
itil exam/ITFO_exam_rus.pdf
79 kB
itil exam/ITIL.RU.Mod.pdf
144 kB
itil exam/ITIL.Testking.EX0-100.v.09.23.2006.by.Bruno.106q.vce
72 kB
itil exam/Trandumper.ITIL.Foundation.(All 5 ITIL Papers 200).199.vce
156 kB
itil exam/VCE/visual_certexam_suite_setup.exe
5.0 MB
ITIL на практике.pdf
133 kB
ITIL Поддержка услуг/ITIL-Поддержка услуг.doc
722 kB
ITIL Поддержка услуг/ITIL-Поддержка услуг.pdf
21 MB
Itilium.pdf
29 MB
ITILupdate.pdf
40 kB
ITILv3/OGC - ITIL v3 - Continual Service Improvement.pdf
3.2 MB
ITILv3/OGC - ITIL v3 - Service Design.pdf
9.1 MB
ITILv3/OGC - ITIL v3 - Service Lifecycle - Introduction ITIL.pdf
15 MB
ITILv3/OGC - ITIL v3 - Service Operation.pdf
2.7 MB
ITILv3/OGC - ITIL v3 - Service Strategy.pdf
8.8 MB
ITILv3/OGC - ITIL v3 - Service Transition.pdf
6.9 MB
ITIL_Based_ITSM_The_Application_Developers_View.pdf
2.1 MB
ITIL_Glossary.pdf
98 kB
ITIL_method.pdf
408 kB
ITSM Введение ИТ Сервис-менеджмент/Introduction to itSMF - Введение в ИТ Сервис-менеджмент (rus).pdf
8.1 MB
ITSM Введение ИТ Сервис-менеджмент/itSMF_ITIL Введение в ИТ Сервис-менеджмент.djvu
6.8 MB
ITSM Введение ИТ Сервис-менеджмент/itSMF_ITIL Введение в ИТ Сервис-менеджмент.doc
11 MB
itSMF - An Introductionary Overview of ITIL. Pocket Guide.pdf
2.9 MB
IT_Service_Management.A_Companion_to_ITIL.pdf
669 kB
John_Wiley___Sons_-_Information_Technology_Outsourcing_Transactions_-_Process__Strategies__an.pdf
18 MB
John_Wiley___Sons_-_Integrating_Service_Level_Agreements.Optimizing_Your_OSS_For_SLA.pdf
8.4 MB
McGraw.Hill.IT.Auditing.Dec.2006.chm
3.1 MB
Mcgraw_Hill_Software_Project_Management_2nd_Edition.pdf
17 MB
me-itil-sdp-helpdesk-smb.pdf
163 kB
Microsoft_SMF_Guide/Availability Management.doc
500 kB
Microsoft_SMF_Guide/Capacity Management.doc
744 kB
Microsoft_SMF_Guide/Change Management.doc
1.4 MB
Microsoft_SMF_Guide/Configuration Management.doc
580 kB
Microsoft_SMF_Guide/Directory Services Administration.doc
1.1 MB
Microsoft_SMF_Guide/Financial Management.doc
496 kB
Microsoft_SMF_Guide/Incident Management.doc
3.3 MB
Microsoft_SMF_Guide/Infrastructure Engineering.doc
1.5 MB
Microsoft_SMF_Guide/IT Service Continuity Management.doc
300 kB
Microsoft_SMF_Guide/Job Scheduling.doc
356 kB
Microsoft_SMF_Guide/Network Administration.doc
301 kB
Microsoft_SMF_Guide/Problem Management.doc
1.3 MB
Microsoft_SMF_Guide/Release Management.doc
936 kB
Microsoft_SMF_Guide/Security Administration.doc
286 kB
Microsoft_SMF_Guide/Security Management.doc
798 kB
Microsoft_SMF_Guide/Service Desk.doc
928 kB
Microsoft_SMF_Guide/Service Level Management.doc
2.2 MB
Microsoft_SMF_Guide/Service Management Function Overview.doc
729 kB
Microsoft_SMF_Guide/Service Monitoring and Control.doc
1.0 MB
Microsoft_SMF_Guide/Storage Management.doc
365 kB
Microsoft_SMF_Guide/System Administration.doc
530 kB
Microsoft_SMF_Guide/Workforce Management.doc
262 kB
MOF/Availability Management.doc
570 kB
MOF/Capacity Management.doc
1.1 MB
MOF/Change Management.doc
1.6 MB
MOF/Configuration Management.doc
762 kB
MOF/Directory Services Administration.doc
1.0 MB
MOF/Financial Management.doc
660 kB
MOF/Incident Management.doc
3.8 MB
MOF/Infrastructure engineering.doc
1.2 MB
MOF/IT Service Continuity Management.doc
426 kB
MOF/Job Scheduling.doc
502 kB
MOF/Network Administration.doc
486 kB
MOF/Problem Management.doc
1.5 MB
MOF/Release Management.doc
1.6 MB
MOF/Secuity Administration.doc
532 kB
MOF/Security Management.doc
1.3 MB
MOF/Service Desk.doc
2.2 MB
MOF/Service Level Management.doc
2.4 MB
MOF/Service Management Function Overview.doc
766 kB
MOF/Service Monitoring and Control.doc
1.3 MB
MOF/Storage Management.doc
488 kB
MOF/System Administration.doc
613 kB
MOF/Workforce Management.doc
384 kB
NSD.itsm.Kazan.ppt
4.7 MB
OGC_Prince2_3E_2002.pdf
3.1 MB
O_Reilly_-_Essential_Microsoft_Operations_Manager.chm
5.6 MB
Prentice_Hall_-_IT_Services_Costs__Metrics__Benchmarking_and_Marketing.chm
1.1 MB
Process_Modeling_and_Simulation_with_ITIL_Framework.pdf
3.5 MB
PWC_-_CobiT_ITIL_and_ISO17799.How_to_use_them_in_conjunction.pdf
662 kB
Reversing Secrets of Reverse Engineering (Apr 2005).pdf
8.4 MB
Service_Level_Management_SLA.doc
2.4 MB
Syngress_-_Sarbanes_Oxley_IT_Compliance_Using_COBIT_and_Open_Source_Tools_-_2005.chm
1.6 MB
XWAVE - ITIL Overview.ppt
302 kB
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.doc
452 kB
Государственный стандарт РФ ГОСТ Р ИСО 9000-2001 'Системы менеджмента к.rar
83 kB