[ DevCourseWeb.com ] Udemy - Service Management Key Performance Indicators and Reporting

File Name

Size

Get Bonus Downloads Here.url

182 B

~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome Quiz.html

0 B

~Get Your Files Here !/1 - Welcome and Introduction/1 - Welcome to the course.html

1.7 kB

~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn English.vtt

4.6 kB

~Get Your Files Here !/1 - Welcome and Introduction/2 - Mind the gap An introduction to what you'll learn.mp4

55 MB

~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends English.vtt

4.1 kB

~Get Your Files Here !/1 - Welcome and Introduction/3 - Observing and Recognizing Trends.mp4

45 MB

~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics English.vtt

2.3 kB

~Get Your Files Here !/1 - Welcome and Introduction/4 - Lies, D mn Lies and Statistics.mp4

20 MB

~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect English.vtt

5.2 kB

~Get Your Files Here !/1 - Welcome and Introduction/5 - On overview of what you can expect.mp4

40 MB

~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value English.vtt

4.6 kB

~Get Your Files Here !/1 - Welcome and Introduction/6 - About learning How to get the most value.mp4

29 MB

~Get Your Files Here !/1 - Welcome and Introduction/7 - Download the course workbook.html

725 B

~Get Your Files Here !/1 - Welcome and Introduction/7 - KPI-and-reporting-workbook-final.pdf

1.5 MB

~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information English.vtt

9.1 kB

~Get Your Files Here !/1 - Welcome and Introduction/8 - How your mind processes information.mp4

96 MB

~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community English.vtt

5.4 kB

~Get Your Files Here !/1 - Welcome and Introduction/9 - Getting to know your instructor and learning community.mp4

48 MB

~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices English.vtt

6.0 kB

~Get Your Files Here !/2 - Service Management Common Terminology/10 - Common Terminology and Best Practices.mp4

59 MB

~Get Your Files Here !/2 - Service Management Common Terminology/10 - Process-Definitions.pdf

47 kB

~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach English.vtt

4.9 kB

~Get Your Files Here !/2 - Service Management Common Terminology/11 - Putting it all together solutions approach.mp4

54 MB

~Get Your Files Here !/2 - Service Management Common Terminology/12 - Process-Definitions.pdf

47 kB

~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes English.vtt

8.2 kB

~Get Your Files Here !/2 - Service Management Common Terminology/12 - Service Management Best Practice Processes.mp4

66 MB

~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study English.vtt

4.6 kB

~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction Case Study.mp4

58 MB

~Get Your Files Here !/2 - Service Management Common Terminology/13 - Introduction-Case.pdf

51 kB

~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role English.vtt

2.9 kB

~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise 1 Getting Started In Your New Role.mp4

29 MB

~Get Your Files Here !/2 - Service Management Common Terminology/14 - Exercise-1.pdf

82 kB

~Get Your Files Here !/2 - Service Management Common Terminology/2 - Service Management Quiz.html

0 B

~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie - but what about numbers.mp4

21 MB

~Get Your Files Here !/3 - Service Management Reports and Metrics/15 - Hips Don't Lie English.vtt

2.2 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report English.vtt

5.2 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/16 - What is a report.mp4

42 MB

~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who English.vtt

2.5 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise 2 Who's who.mp4

27 MB

~Get Your Files Here !/3 - Service Management Reports and Metrics/17 - Exercise-2.pdf

66 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples English.vtt

9.2 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting Goals and Examples.mp4

73 MB

~Get Your Files Here !/3 - Service Management Reports and Metrics/18 - Reporting-Examples.pdf

48 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership English.vtt

5.9 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/19 - Reporting Data Presentation, Quality and Ownership.mp4

53 MB

~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables English.vtt

9.5 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/20 - Interpreting your data with Pivot tables.mp4

101 MB

~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team English.vtt

3.0 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise 3 Your team.mp4

34 MB

~Get Your Files Here !/3 - Service Management Reports and Metrics/21 - Exercise-3.pdf

66 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/22 - Forget about the numbers.html

2.1 kB

~Get Your Files Here !/3 - Service Management Reports and Metrics/3 - Metrics Quiz.html

0 B

~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators English.vtt

1.4 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/23 - Key Performance Indicators.mp4

23 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better English.vtt

2.5 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/24 - Bob It has to get better.mp4

36 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload English.vtt

2.0 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise 5 Measuring Workload.mp4

22 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/25 - Exercise-5.pdf

77 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work - and some don't.mp4

69 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/26 - Mindset Why some numbers work English.vtt

6.5 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report English.vtt

2.1 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/27 - Creating value Build your service management report.mp4

25 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples English.vtt

17 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance Indicators Service Management examples.mp4

121 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/28 - Performance-Indicator-Examples.pdf

50 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting English.vtt

3.1 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise 6 Team Meeting.mp4

30 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/29 - Exercise-6.pdf

59 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold English.vtt

6.9 kB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/30 - Finding motivation to go for gold.mp4

50 MB

~Get Your Files Here !/4 - Service Management Key Performance Indicators/31 - The glorification of busy.html

39 B

~Get Your Files Here !/4 - Service Management Key Performance Indicators/4 - KPI Quiz.html

0 B

~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization English.vtt

4.0 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/32 - Quality control for your service management organization.mp4

46 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting English.vtt

4.3 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/33 - Example Incident Management Goal Setting.mp4

46 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems English.vtt

2.5 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise 7 Identifying problems.mp4

26 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/34 - Exercise-7.pdf

59 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal English.vtt

3.1 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/35 - Taking action and setting a service management goal.mp4

32 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals English.vtt

5.0 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/36 - Setting smart service management goals.mp4

41 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals English.vtt

4.1 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/37 - Setting even smarter service management goals.mp4

31 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload English.vtt

2.2 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise 9 Scheduling your workload.mp4

21 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/38 - Exercise-9.pdf

59 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work English.vtt

7.3 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/39 - Why 100% doesn't work.mp4

49 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together English.vtt

2.5 kB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/40 - Homework Start putting it together.mp4

23 MB

~Get Your Files Here !/5 - Process Improvement and Setting Goals/5 - Setting Goals Quiz.html

0 B

~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together English.vtt

1.5 kB

~Get Your Files Here !/6 - Putting It All Together/41 - Putting it all together.mp4

19 MB

~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization English.vtt

3.0 kB

~Get Your Files Here !/6 - Putting It All Together/42 - Exercise 10 Trends in your organization.mp4

30 MB

~Get Your Files Here !/6 - Putting It All Together/42 - Exercise-10.pdf

79 kB

~Get Your Files Here !/6 - Putting It All Together/43 - Organizational Change Management Where to start after you finish this course English.vtt

6.2 kB

~Get Your Files Here !/6 - Putting It All Together/43 - Organizational Change Management Where to start after you finish this course.mp4

61 MB

~Get Your Files Here !/6 - Putting It All Together/44 - Exercise 11 Areas for improvement English.vtt

2.9 kB

~Get Your Files Here !/6 - Putting It All Together/44 - Exercise 11 Areas for improvement.mp4

30 MB

~Get Your Files Here !/6 - Putting It All Together/44 - Exercise-11.pdf

67 kB

~Get Your Files Here !/6 - Putting It All Together/45 - Next steps in bringing together your People, Processes and Technology English.vtt

4.8 kB

~Get Your Files Here !/6 - Putting It All Together/45 - Next steps in bringing together your People, Processes and Technology.mp4

31 MB

~Get Your Files Here !/6 - Putting It All Together/46 - Keep Service Management Simple English.vtt

3.7 kB

~Get Your Files Here !/6 - Putting It All Together/46 - Keep Service Management Simple.mp4

24 MB

~Get Your Files Here !/6 - Putting It All Together/47 - Where to start your improvement cycle English.vtt

3.9 kB

~Get Your Files Here !/6 - Putting It All Together/47 - Where to start your improvement cycle.mp4

36 MB

~Get Your Files Here !/6 - Putting It All Together/48 - Exercise 12 Development and Growth English.vtt

2.4 kB

~Get Your Files Here !/6 - Putting It All Together/48 - Exercise 12 Development and Growth.mp4

24 MB

~Get Your Files Here !/6 - Putting It All Together/48 - Exercise-12.pdf

75 kB

~Get Your Files Here !/6 - Putting It All Together/49 - Taking action and achieving your goals English.vtt

6.2 kB

~Get Your Files Here !/6 - Putting It All Together/49 - Taking action and achieving your goals.mp4

67 MB

~Get Your Files Here !/6 - Putting It All Together/49 - Top-5-Action-List.pdf

43 kB

~Get Your Files Here !/6 - Putting It All Together/50 - Trying something new.html

2.4 kB

~Get Your Files Here !/6 - Putting It All Together/51 - Final thoughts and wrap up English.vtt

5.6 kB

~Get Your Files Here !/6 - Putting It All Together/51 - Final thoughts and wrap up.mp4

62 MB

~Get Your Files Here !/6 - Putting It All Together/6 - Putting it all together quiz.html

0 B

~Get Your Files Here !/Bonus Resources.txt

386 B

~Get Your Files Here !/Service Management Key Performance Indicators and Reporting.jpg

17 kB

~Get Your Files Here !/Service Management Key Performance Indicators and Reporting.txt

6.2 kB