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Cert Prep_ ITIL Foundations

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File Name
Size
03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4
265 MB
01 Introduction/001 Welcome objective and schedule.mp4
55 MB
01 Introduction/002 Certification exam-en.srt
4.1 kB
01 Introduction/002 Certification exam.mp4
39 MB
01 Introduction/003 Qualification scheme-en.srt
7.4 kB
01 Introduction/003 Qualification scheme.mp4
73 MB
02 Service Life Cycle/001 What is ITIL_-en.srt
10 kB
02 Service Life Cycle/001 What is ITIL_.mp4
106 MB
02 Service Life Cycle/002 Components and phases of a service life cycle-en.srt
11 kB
02 Service Life Cycle/002 Components and phases of a service life cycle.mp4
112 MB
02 Service Life Cycle/003 Main concepts of the service life cycle-en.srt
11 kB
02 Service Life Cycle/003 Main concepts of the service life cycle.mp4
92 MB
02 Service Life Cycle/004 Summary_ Service life cycle-en.srt
9.4 kB
02 Service Life Cycle/004 Summary_ Service life cycle.mp4
92 MB
03 Service Management as a Practice/001 IT today IT opportunity-en.srt
10 kB
03 Service Management as a Practice/001 IT today IT opportunity.mp4
96 MB
03 Service Management as a Practice/002 What is a service_-en.srt
9.0 kB
03 Service Management as a Practice/002 What is a service_.mp4
92 MB
03 Service Management as a Practice/003 What is service management_-en.srt
6.5 kB
03 Service Management as a Practice/003 What is service management_.mp4
61 MB
03 Service Management as a Practice/004 What comprises value_-en.srt
6.2 kB
03 Service Management as a Practice/004 What comprises value_.mp4
63 MB
03 Service Management as a Practice/005 The 4 Ps of service design-en.srt
4.3 kB
03 Service Management as a Practice/005 The 4 Ps of service design.mp4
45 MB
03 Service Management as a Practice/006 Key IT service management roles-en.srt
7.3 kB
03 Service Management as a Practice/006 Key IT service management roles.mp4
74 MB
03 Service Management as a Practice/007 Governance-en.srt
4.5 kB
03 Service Management as a Practice/007 Governance.mp4
46 MB
03 Service Management as a Practice/008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt
25 kB
01 Introduction/001 Welcome objective and schedule-en.srt
6.0 kB
03 Service Management as a Practice/009 Summary_ Service management as a practice-en.srt
7.6 kB
03 Service Management as a Practice/009 Summary_ Service management as a practice.mp4
67 MB
04 Key Principles Models and Concepts/001 Processes-en.srt
15 kB
04 Key Principles Models and Concepts/001 Processes.mp4
136 MB
04 Key Principles Models and Concepts/002 Processes tools and automation-en.srt
10 kB
04 Key Principles Models and Concepts/002 Processes tools and automation.mp4
101 MB
04 Key Principles Models and Concepts/003 Functions-en.srt
6.9 kB
04 Key Principles Models and Concepts/003 Functions.mp4
70 MB
04 Key Principles Models and Concepts/004 Specific roles-en.srt
15 kB
04 Key Principles Models and Concepts/004 Specific roles.mp4
157 MB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model-en.srt
4.9 kB
04 Key Principles Models and Concepts/005 The Responsible Accountable Contribution Informed (RACI) model.mp4
48 MB
04 Key Principles Models and Concepts/006 Risk management-en.srt
7.8 kB
04 Key Principles Models and Concepts/006 Risk management.mp4
80 MB
04 Key Principles Models and Concepts/007 Business case-en.srt
4.6 kB
04 Key Principles Models and Concepts/007 Business case.mp4
45 MB
04 Key Principles Models and Concepts/008 Communication-en.srt
6.7 kB
04 Key Principles Models and Concepts/008 Communication.mp4
63 MB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog-en.srt
7.6 kB
04 Key Principles Models and Concepts/009 Service portfolio pipeline and catalog.mp4
72 MB
04 Key Principles Models and Concepts/010 Prioritization-en.srt
6.8 kB
04 Key Principles Models and Concepts/010 Prioritization.mp4
71 MB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts-en.srt
6.1 kB
04 Key Principles Models and Concepts/011 Summary_ Key principles models and concepts.mp4
60 MB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts-en.srt
12 kB
05 Life-Cycle Phases/001 Service Strategy_ Goal scope processes and key concepts.mp4
126 MB
05 Life-Cycle Phases/002 Service Strategy_ Value creation-en.srt
10 kB
05 Life-Cycle Phases/002 Service Strategy_ Value creation.mp4
93 MB
05 Life-Cycle Phases/003 Value to the business of Service Strategy-en.srt
5.6 kB
05 Life-Cycle Phases/003 Value to the business of Service Strategy.mp4
55 MB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts-en.srt
11 kB
05 Life-Cycle Phases/004 Service Design_ Goal scope processes and key concepts.mp4
108 MB
05 Life-Cycle Phases/005 Five aspects of Service Design-en.srt
7.3 kB
05 Life-Cycle Phases/005 Five aspects of Service Design.mp4
68 MB
05 Life-Cycle Phases/006 Service Design package-en.srt
4.2 kB
05 Life-Cycle Phases/006 Service Design package.mp4
46 MB
05 Life-Cycle Phases/007 Value to the business of Service Design-en.srt
5.3 kB
05 Life-Cycle Phases/007 Value to the business of Service Design.mp4
48 MB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts-en.srt
13 kB
05 Life-Cycle Phases/008 Service Transition_ Goal scope processes and key concepts.mp4
126 MB
05 Life-Cycle Phases/009 Service Knowledge Management System-en.srt
9.1 kB
05 Life-Cycle Phases/009 Service Knowledge Management System.mp4
97 MB
05 Life-Cycle Phases/010 Value to the business of Service Transition-en.srt
8.1 kB
05 Life-Cycle Phases/010 Value to the business of Service Transition.mp4
79 MB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts-en.srt
10 kB
05 Life-Cycle Phases/011 Service Operation_ Purpose scope processes and key concepts.mp4
102 MB
05 Life-Cycle Phases/012 Value to the business of Service Operation-en.srt
6.0 kB
05 Life-Cycle Phases/012 Value to the business of Service Operation.mp4
63 MB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts-en.srt
12 kB
05 Life-Cycle Phases/013 Continual Service Improvement_ Goal process and key concepts.mp4
110 MB
05 Life-Cycle Phases/014 Service measurement systems and metrics-en.srt
17 kB
05 Life-Cycle Phases/014 Service measurement systems and metrics.mp4
158 MB
05 Life-Cycle Phases/015 The Continual Service Improvement register-en.srt
5.6 kB
05 Life-Cycle Phases/015 The Continual Service Improvement register.mp4
54 MB
05 Life-Cycle Phases/016 The Continual Service Improvement model-en.srt
5.8 kB
05 Life-Cycle Phases/016 The Continual Service Improvement model.mp4
61 MB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model-en.srt
3.2 kB
05 Life-Cycle Phases/017 The Plan-Do-Check-Act (PDCA) model.mp4
36 MB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement-en.srt
3.0 kB
05 Life-Cycle Phases/018 Value to the business of Continual Service Improvement.mp4
33 MB
05 Life-Cycle Phases/019 Integration of the five core phases-en.srt
3.3 kB
05 Life-Cycle Phases/019 Integration of the five core phases.mp4
33 MB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases-en.srt
9.4 kB
05 Life-Cycle Phases/020 Summary_ Life-cycle phases.mp4
92 MB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview-en.srt
3.0 kB
06 Life-Cycle Processes_ Part One/001 Service Strategy_ Phase and processes overview.mp4
31 MB
06 Life-Cycle Processes_ Part One/002 Service portfolio management-en.srt
13 kB
06 Life-Cycle Processes_ Part One/002 Service portfolio management.mp4
115 MB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services-en.srt
7.7 kB
06 Life-Cycle Processes_ Part One/003 Financial management for IT services.mp4
75 MB
06 Life-Cycle Processes_ Part One/004 Business relationship management-en.srt
11 kB
06 Life-Cycle Processes_ Part One/004 Business relationship management.mp4
99 MB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview-en.srt
3.7 kB
06 Life-Cycle Processes_ Part One/005 Service Design_ Phase and processes overview.mp4
42 MB
06 Life-Cycle Processes_ Part One/006 Service Design coordination-en.srt
10 kB
06 Life-Cycle Processes_ Part One/006 Service Design coordination.mp4
100 MB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts-en.srt
8.8 kB
06 Life-Cycle Processes_ Part One/007 Service Catalog key concepts.mp4
86 MB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts-en.srt
8.8 kB
06 Life-Cycle Processes_ Part One/008 More Service Catalog key concepts.mp4
82 MB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts-en.srt
19 kB
06 Life-Cycle Processes_ Part One/009 Service Level Management_ Overview and key concepts.mp4
191 MB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management-en.srt
7.5 kB
06 Life-Cycle Processes_ Part One/010 Key activities of Service Level Management.mp4
76 MB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management-en.srt
6.2 kB
06 Life-Cycle Processes_ Part One/011 Interfaces with Service Level Management.mp4
63 MB
06 Life-Cycle Processes_ Part One/012 Availability management-en.srt
18 kB
06 Life-Cycle Processes_ Part One/012 Availability management.mp4
171 MB
06 Life-Cycle Processes_ Part One/013 Capacity management-en.srt
16 kB
06 Life-Cycle Processes_ Part One/013 Capacity management.mp4
167 MB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management-en.srt
23 kB
06 Life-Cycle Processes_ Part One/014 IT Service Continuity Management.mp4
216 MB
06 Life-Cycle Processes_ Part One/015 Security management-en.srt
13 kB
06 Life-Cycle Processes_ Part One/015 Security management.mp4
137 MB
06 Life-Cycle Processes_ Part One/016 Supplier management-en.srt
9.8 kB
06 Life-Cycle Processes_ Part One/016 Supplier management.mp4
97 MB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview-en.srt
4.1 kB
07 Life-Cycle Processes_ Part Two/001 Service Transition_ Phase and process overview.mp4
42 MB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support-en.srt
8.0 kB
07 Life-Cycle Processes_ Part Two/002 Transition Planning and Support.mp4
70 MB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management-en.srt
14 kB
07 Life-Cycle Processes_ Part Two/003 Service Asset and Configuration Management.mp4
125 MB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System-en.srt
12 kB
07 Life-Cycle Processes_ Part Two/004 Configuration Management System.mp4
121 MB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library-en.srt
5.6 kB
07 Life-Cycle Processes_ Part Two/005 Definitive Media Library.mp4
59 MB
07 Life-Cycle Processes_ Part Two/006 Change management-en.srt
25 kB
07 Life-Cycle Processes_ Part Two/006 Change management.mp4
245 MB
07 Life-Cycle Processes_ Part Two/007 Change models-en.srt
6.4 kB
07 Life-Cycle Processes_ Part Two/007 Change models.mp4
64 MB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board-en.srt
8.7 kB
07 Life-Cycle Processes_ Part Two/008 Change Advisory Board and Emergency Change Advisory Board.mp4
87 MB
07 Life-Cycle Processes_ Part Two/009 Activities of change management-en.srt
9.5 kB
07 Life-Cycle Processes_ Part Two/009 Activities of change management.mp4
93 MB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management-en.srt
5.1 kB
07 Life-Cycle Processes_ Part Two/010 The seven Rs of change management.mp4
48 MB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces-en.srt
12 kB
07 Life-Cycle Processes_ Part Two/011 Change management interfaces.mp4
122 MB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management-en.srt
18 kB
07 Life-Cycle Processes_ Part Two/012 Release and Deployment Management.mp4
167 MB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management-en.srt
8.4 kB
07 Life-Cycle Processes_ Part Two/013 The four phases of Release and Deployment Management.mp4
80 MB
07 Life-Cycle Processes_ Part Two/014 Knowledge management-en.srt
4.1 kB
07 Life-Cycle Processes_ Part Two/014 Knowledge management.mp4
42 MB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure-en.srt
2.5 kB
07 Life-Cycle Processes_ Part Two/015 Data Information Knowledge Wisdom structure.mp4
22 MB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System-en.srt
5.9 kB
07 Life-Cycle Processes_ Part Two/016 Service Knowledge Management System.mp4
66 MB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview-en.srt
3.0 kB
07 Life-Cycle Processes_ Part Two/017 Service Operation_ Phase and process overview.mp4
34 MB
07 Life-Cycle Processes_ Part Two/018 Event management-en.srt
17 kB
07 Life-Cycle Processes_ Part Two/018 Event management.mp4
153 MB
07 Life-Cycle Processes_ Part Two/019 Incident management-en.srt
13 kB
07 Life-Cycle Processes_ Part Two/019 Incident management.mp4
124 MB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management-en.srt
6.0 kB
07 Life-Cycle Processes_ Part Two/020 Key concepts of incident management.mp4
65 MB
07 Life-Cycle Processes_ Part Two/021 Incident models-en.srt
3.9 kB
07 Life-Cycle Processes_ Part Two/021 Incident models.mp4
36 MB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management-en.srt
13 kB
07 Life-Cycle Processes_ Part Two/022 Activities of incident management.mp4
119 MB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces-en.srt
8.1 kB
07 Life-Cycle Processes_ Part Two/023 Incident-management interfaces.mp4
79 MB
07 Life-Cycle Processes_ Part Two/024 Problem management-en.srt
9.1 kB
07 Life-Cycle Processes_ Part Two/024 Problem management.mp4
94 MB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management-en.srt
7.2 kB
07 Life-Cycle Processes_ Part Two/025 Key concepts of problem management.mp4
66 MB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities-en.srt
14 kB
07 Life-Cycle Processes_ Part Two/026 Problem-management activities.mp4
135 MB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces-en.srt
6.0 kB
07 Life-Cycle Processes_ Part Two/027 Problem-management interfaces.mp4
66 MB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment-en.srt
9.2 kB
07 Life-Cycle Processes_ Part Two/028 Request fulfillment.mp4
93 MB
07 Life-Cycle Processes_ Part Two/029 Access management-en.srt
6.3 kB
07 Life-Cycle Processes_ Part Two/029 Access management.mp4
65 MB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview-en.srt
1.8 kB
07 Life-Cycle Processes_ Part Two/030 Continual Service Improvement_ Phase and process overview.mp4
19 MB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process-en.srt
5.8 kB
07 Life-Cycle Processes_ Part Two/031 Seven-step improvement process.mp4
58 MB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes-en.srt
3.1 kB
07 Life-Cycle Processes_ Part Two/032 Summary_ Life-cycle processes.mp4
31 MB
08 Service-Management Functions/001 Functions overview-en.srt
4.8 kB
08 Service-Management Functions/001 Functions overview.mp4
52 MB
08 Service-Management Functions/002 Service Desk organizational structure-en.srt
8.5 kB
08 Service-Management Functions/002 Service Desk organizational structure.mp4
90 MB
08 Service-Management Functions/003 Service Desk and objectives-en.srt
13 kB
08 Service-Management Functions/003 Service Desk and objectives.mp4
121 MB
08 Service-Management Functions/004 Technical management-en.srt
5.6 kB
08 Service-Management Functions/004 Technical management.mp4
54 MB
08 Service-Management Functions/005 IT operations management-en.srt
6.7 kB
08 Service-Management Functions/005 IT operations management.mp4
64 MB
08 Service-Management Functions/006 Application management-en.srt
7.5 kB
08 Service-Management Functions/006 Application management.mp4
74 MB
08 Service-Management Functions/007 Summary_ Functions-en.srt
3.6 kB
08 Service-Management Functions/007 Summary_ Functions.mp4
34 MB